Operations Manager

The Operations Manager, Family Health Center (FHC) is responsible for participating in the design and managing the implementation, operation, and evaluation of medical services for FHC. This position manages staff, resources, and quality improvement activities of the day‐to‐day operations across multiple sites and modalities of care, i.e. telehealth, mobile and brick and mortar sites. This role is accountable for communication with internal and external stakeholders, serves as liaison between patients, staff and administration, reports on program performance, and participates in improvement initiatives to achieve high-quality, inclusive, equitable and culturally and linguistically appropriate care in a cost-effective, patient centered manner.

This position is going to require travel to our FHC Medical sites in Wisconsin with designated on-site days every week, in addition to working from home.

ESSENTIAL JOB FUNCTIONS

1. Collaborates with program senior leadership to maintain programs consistent with all applicable regulatory requirements (State, Federal, etc.), accreditation standards (e.g. Joint Commission) and organizational policies and procedures.

2. Collaborates with supervisor to set department goals and plan, develop and execute strategic plans positively impacting established goals for the organization.

3. Monitors patient satisfaction scores and implements action plans to improve scores below specified goals.

4. Develops and maintains policies and procedures for optimal patient care delivery.

5. Reviews productivity reports to find areas for workflow improvement and greater efficiency to produce high quality efficient, and effective patient care

6. Directs, evaluates, and provides feedback to assigned employees in the operations of applicable programs to ensure safe, efficient, and effective patient care.

7. Promotes teamwork by facilitating interdisciplinary input and collaboration.

8. Facilitates collaborative problem solving strategies to resolve issues.

9. Ensures team members’ understanding of roles and responsibilities to support cohesive function and to keep team members positively engaged.

10. Addresses issues proactively by anticipating change and managing issues in a timely manner to provide high quality care.

11. Conducts meetings and communicates program updates, timelines, and potential system and program needs.

12. Represents the organization and the service line in its relationship with government, academic institutions and community partners.

13. Manages and supervises staff and relates well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations.

14. Evaluates employee performance based on established performance standards and coaches’ staff and team members, to identify and envision opportunities to continuously improve.

15. Manages staff schedules based on patient care needs to maintain efficiency guidelines.

16. Regular attendance is required in order to carry out the essential functions of the position.

17. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: Associates Degree in clinical, administrative or business related.

Preferred/Optional: Bachelor's degree in nursing, business administration, healthcare administration or other healthcare related field.

EXPERIENCE

Minimum Required: Five years management experience with less than a bachelor’s degree; or three years management experience with a bachelor’s degree; or two years management experience with a master’s degree.

Preferred: Five years’ management experience in a healthcare setting.

CERTIFICATIONS/LICENSES

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: Registered Nurse license maintained throughout employment as applicable. Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within three months of hire.

Preferred/Optional: State of Wisconsin drivers’ license with an acceptable driving record. Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) at time of hire.

Monday - Friday; 8:00 AM - 5:00 PM
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