SERVPRO Restoration Operations Manager

Job Description Job Description Benefits: 401(k) 401(k) matching Bonus based on performance Company car Company parties Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Parental leave Profit sharing Training & development Vision insurance Wellness resources Benefits SERVPRO of North Bethesda/Aspen Hill/Rossmoor offers: Competitive compensation - $90,000 - 110,000 annually, promotion based on performance after 1 year of employment, and bonuses for referring new work Superior benefits - 401K with company matching, company vehicle, sick leave, vacation leave, paid holidays Career progression - growth within the management chain and quarterly performance reviews Professional development - paid and on-the-job training Health, Life, Vision and Dental available! And more! As the Restoration Production Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence. Key Responsibilities Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software Negotiate customer and/or client approval of project scope and estimate Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors Review job site documentation to support the services provided and ensure proper client requirements and billing process Maintain written communication with customers, teammates, vendors, and insurance representatives Manage production expenses including equipment, vehicles, and other material assets Additional Responsibilities: Manage the customer and client experience and overall customer satisfaction tracked with online reviews Provide priority response to potential customers Participate in recruiting, hiring, and training restoration teammates Position Requirements Valid drivers license High school diploma/GED; Associate degree or Bachelors degree preferred At least 3 year of management and/or supervisory experience At least 5 years of industry experience IICRC certification preferred. Xactimate software experience Skills/Physical Demands/Competencies Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics) Ability to repetitively push/pull/lift/carry objects Ability to work with/around cleaning agents Ability to successfully complete a background check subject to applicable law #J-18808-Ljbffr