$16.50/hr | Customer Service Rep | Start ASAP!

Position: Customer Service Rep 

Location: Honolulu, HI 

Pay: $16.50/hr

Experience: 1+ years of customer service/customer facing responsibilities, minimum of 1 year call center experience, minimum of 1 year healthcare administration experience 

Education: High school diploma or GED, 2-year college degree preferred

Type: Full-time; Contract 

Schedule: Monday - Friday, 8 a.m. to 5 p.m. 

  

Staffing Solutions of Hawaii is seeking a Customer Service Rep to join a growing and dynamic team!  

 

Job Description: 

• Provides customer service over the phone and in person for members and providers
• Fields incoming member and provider routine and complex calls concerning benefits, services, claims and other inquiries
• Works in one or multiple queues/skill sets over various client contact channels
• Assist in the training and mentoring of newly hired staff
• Assists members in Primary Care Physician (PCP) selections and re-assignments in accordance with regulatory agency and policies
• Responds to all incoming inquires relating to member eligibility and assists members in understanding and navigating the enrollment process into the QUEST Integration program
• Maintains data integrity by entering and updating information in member and provider database; keeping accurate account of all telephonic transactions
• Coordinates routine projects including producing copies, mailings, faxes, and recording all correspondence as indicated
• Active team member providing feedback to call center management regarding caller inquiry trends, and attentive to changing conditions in the community impacting our customers
• Responsible to maintain confidential information in accordance with policies, and state and federal laws, rules and regulations regarding confidentiality

Position Requirements: 

• Strong oral, written and interpersonal communication skills, including telephone etiquette
• Strong problem solving skills
• High energy level, ability to multitask and perform repetitive tasks in a fast paced work environment
• Quick learner with the ability to absorb and retain detailed information
• Possess good judgment and common sense
• Flexibility and adaptability to changing priorities
• Excellent attendance, must be punctual and reliable
• Cultural diversity and sensitivity
• Positive attitude and energy
• Demonstrates required performance/productivity with routine and complex job duties and call queue management.
• Bilingual or Multilingual is a pIus – particular consideration for Chuukese, Marshallese, Korean, Ilocano or Tagalog speakers
• Working knowledge of Microsoft Office (Outlook, Word, Excel and Lync) 

 

 

Staffing Solutions of Hawaii does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow.  

 

Staffing Solutions of Hawaii is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream. 

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

PandoLogic. Keywords: Customer Service Representative, Location: Honolulu, HI - 96849