Program Director

Position Summary:

The Program Director oversees the daily operations, growth, and development of the Westcare Kentucky Emergency Shelter. This position serves as an active member of the state leadership team and provides supervision and coaching to program staff. Essential Job Functions include those listed below.

Essential Job Functions:

• Manages the day-to-day operations of the WestCare Kentucky Emergency Shelter, ensuring programmatic standards are met, including those relating to treatment, documentation, compliance, etc.;
• Ensures shelter guidelines are enforced and residents receive proper care in accordance with company standards;
• Interviews and hires employees with advice and consent from the Regional Vice President, HR Representative, and other staff as appropriate;
• Oversees the training, development, and supervision of all program staff;
• Creates and maintains a positive working environment where all staff feel valued;
• Develops staff work schedule and assigns daily responsibilities to ensure proper coverage for all shifts;
• Ensures adherence to program and WestCare policies and procedures;
• Maintains compliance with all licensing, permitting and funding bodies;
• Ensures that all shift duties are completed in a timely manner and in accordance with WestCare procedures;
• Reviews each employees job performance on a yearly basis and makes recommendations regarding employee advancement and retention;
• Provides quality improvement reviews on all staff files on a monthly basis, initiating corrective action as needed;
• Oversees all aspects of treatment for all program participants;
• Oversees intake and evaluation of individuals needing residential treatment services;
• Provides crisis intervention in accordance with WestCare policies, procedures, and ethical standards;
• Conducts weekly staff meetings to ensure productivity and collaboration amongst program staff, and offer coaching and/or training where needed;
• Gives direction during emergency situations that would necessitate intervention;
• Oversees facility compliance with health, fire, and other regulatory standards and bodies;
• Reviews all reports, forms, and admission packets generated by the program to ensure accuracy and completeness;
• Assists other WestCare staff as needed to promote cooperation and portray a professional image to the community;
• Participates in Quality Improvement activities on an ongoing basis;
• Embraces and embodies the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation;
• Performs any other duties as assigned.

Certifications/Licensures:

• Relevant certification and/or licensure highly preferred; Preference will be given certified candidates;
• Valid drivers license and the ability to obtain and maintain WestCares vehicle insurance is required.

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Education:

• Graduation from an accredited four-year college with a degree in Counseling, Criminal Justice, Social Work, Psychology or other field related to the position is preferred;
• High School Diploma or equivalent is required.

Experience and Competencies:

• At least five (5) years of experience within a behavioral health setting required;
• At least two (2) years of experience in a leadership role preferred;
• Considerable knowledge of theory, principles and techniques used in behavioral health and/or substance abuse counseling required;
• Ability to use office equipment, such as printers, scanners, and fax machines, required;
• Knowledge of the principles, procedures, techniques, trends, and literature related to the field required;
• Ability to analyze situations accurately and develop appropriate responses or techniques required;
• Ability to develop reports, create presentations, and communicate findings to both internal and external audiences required;
• Professional appearance and demeanor required;
• Strong relationship-building and communication skills required;
• Experience leading and managing a diverse team of professionals required;
• Ability to handle multiple projects simultaneously required;
• Adherence to the highest standards of ethical conduct required;
• Experience setting and adhering to programmatic budgets preferred;
• Knowledge of the principles, procedures, techniques, trends, and literature related to the field required;
• Must be culturally/linguistically sensitive to populations served.

Working Conditions:

• Work is primarily performed in an office setting;
• Outdoor activities and travel between multiple locations may be required;
• Regular and prompt attendance is required throughout employment.