1420387 Customer Delivery Technical Leader

*** This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant will be performing work on US Government classified environments. The successful applicant must have a current Department of Defense Top Secret Clearance ***

***Must be willing to relocate to Stuttgart Germany for a Long-Term International Assignment***

What You'll Do

The Technical Leader position will lead the effort to transform our customer's current and future data center architecture. In this role, you will be "Cisco's face to the customer" working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, challenging the status quo and able to respond to issues. With a premier mix of broad data center knowledge and specific area expertise, as well as excellent customer relationship skills, you're well positioned to become a trusted/strategic advisor capable of building long-term relationships with customers.

You will solve complex, multi-functional technical issues that cross boundaries over many disparate products technologies and vendors, showing the value of our services at all times being proactive and involved in all aspects of our services delivery and provide visibility to various customer forums.

The customer for this position is USAFRICOM J6, Stuttgart Germany. You will work on base at the customer location.

Who You'll Work With

The Cisco Customer Experience involves helping craft the customer's vision for their network and maintain a secure, state-of-the-art environment that is second to none in terms of network uptime and reliability. The qualified engineer in this account will be able to have an impact on the customer base and help them transform to meet their mission.

The USAFRICOM team is comprised of on-site engineers that design, architect, and support work on critical networks with innovative Cisco solutions. This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels. We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same.

As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks and data centers. You will collaborate on a variety of projects that have a real impact to our nation's security.

Who You Are

The successful candidate will have a proven track record in the design, operation, and maintenance of data center environments. The ability to work across multiple diverse teams and bring those teams together to complete projects. You will be responsible for providing support in testing and verification of solutions, along with hands-on support as technology is being deployed, implemented, or optimized.

* Customer Obsessed: Proactively understands customer needs and aligns Cisco teams and resource expertise from cross-functional teams to drive alignment on decisions that enhance customer mission success.

* Technical Solution Foundation: Ability to understand and connect customer use cases/plans with Cisco Data Center and Security solutions (ACI and Secure Workload) and how Cisco solutions can be optimally executed and applied in a customer's environment. Foundational technical solution knowledge, solution alignment, and industry best practices. Desire to help develop a ZTA model meeting customer requirements.

* Cross-Team Collaborator & Influencer-work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal. Have the drive to quickly become the trusted advisor and technology thought leader for securing workloads in an application focused environment.

* Strategic Champion -You see the big picture and all the dependencies that influence each other within and around your engagements. You proactively take actions before potential issues arise.

* Results Oriented: Interest in and proven execution ability with relevant technology delivery execution and customer outcomes.

* First Responder: Skilled at issue management, solution driven ownership and managing customer expectations and escalations as well as team or employee critical needs and issues; Ability to work in a dynamic environment; make timely, logical, and appropriate decisions.

* Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact. Confident is leading design discussions and providing knowledge transfers to your customer.

Minimum Qualifications

* 5-7 years relevant experience in the operation of data center networks and applications. Desired experience in operating ACI Multi-site environment and have a firm understanding of networking troubleshooting, virtualization, and storage.

* Must have knowledge of Cisco's Data Center and Security technologies and how to efficiently configure these devices (Cisco Secure Workload (CSW) and ACI).

* Cisco Certified Networking Professional (CCNP), or Cisco Certified Internet Expert (CCIE) Data Center/Security or equivalent skills.

* The candidate must be willing to travel up to 20% of the time to Cisco and/or Customer locations across Europe, Italy, UK, and Africa.

* A passion for automation and DevOps.

* Be able to demonstrate their ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and troubleshooting of sophisticated Data Center and Security related problems.

* Strong analytical and problem-solving skills with ability to take on technical problems.

* Exceptional Professionalism, outstanding communications skills and good social skills are essential traits.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

*LI-VL1

#CJ

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