Identification Services Operator III

Olgoonik is an Equal Opportunity Employer - EEO, including disability/vets

Olgoonik is a strong family of professional contracting companies established to create benefits for our Alaska Native shareholders and fueled by the belief that to do so our operations must remain of the highest quality, our employees qualified and principled, and our commitment to safety and every client's mission unconditional.

From our roots in Alaska's Arctic to our operations in South America, Europe, Asia, Africa and the Middle East, our experienced and dependable workforce consistently delivers results through a sharp combination of innovation and practicality.

Identification Services Operator III Overview:

Provide ID services for Department employees and contractors. Perform required and mandated functions and processes. Provides customer support services to system users, employees, and visitors.

Primary Responsibilities:

• Process applicants for ID cards
• Process applications for passport/visa photos
• Process ID card applications
• Perform security background checks
• Perform quality control checks
• Prepare status reports
• Provide intermediate level customer service support
• Provide intermediate level training
• Update files
• Identify and resolve moderately complex ID card problems
• Identify and resolve moderately complex access control problems *
• Perform other duties as assigned *
• Performs assigned duties in an satisfactory manner
• Works well with co-workers and supervisors
• Observes work hours
• Demonstrates punctuality
• Maintains good relations with the public
• Demonstrates good judgment
• Business casual attire

Supervisory Responsibilities:

There are no supervisory responsibilities associated with this position.

Education and/or Experience:

• High School Diploma
• 2 years of clerical and data entry experience
• 1 year of experience working in a government facility processing applicants for federal ID cards
• Advance working knowledge of Microsoft Windows Applications/Programs
• Good typing skills (30 wpm)
• Excellent oral and written communication skills
• Excellent problem solving skills
• Ability to follow oral and written instructions
• Ability to perform work with no supervision
• Ability to establish and maintain effective working relationships

Knowledge, Skills, and Abilities:

• Advance working knowledge of Microsoft Windows Applications/Programs
• Good typing skills (30 wpm)
• Excellent oral and written communication skills
• Excellent problem solving skills
• Ability to follow oral and written instructions
• Ability to perform work with no supervision
• Ability to establish and maintain effective working relationships

Certificates, Licenses, Registrations:

None required

Security Clearance:

SECRET Level Required

• Must have a current United States Government SECRET Personnel Security Clearance or be able to successfully complete a U.S. government administered Investigation.
• Must be a U.S. Citizen.
• Must be able to maintain a U.S. Government SECRET clearance.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds.

Work Environment:

General office environment.

Additional Details:

• Subsidiary: Olgoonik Solutions, LLC
• FLSA: Non-Exempt
• Requisition Nbr: 2014104

Olgoonik is an Equal Opportunity Employer - EEO, including disability/vets

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or status as a protected veteran. As an Alaska Native Corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.