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CCO Training Manager
•6 days ago
| Estimated Pay | $52 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Chester, Virginia |
Compare Pay
Estimated Pay We estimate that this job pays $51.79 per hour based on our data.
$32.45
$51.79
$89.1
About this job
Training Manager (Customer Service) - CCO Chester
About TDB:
TDB Communications is a Service-Disabled Veteran-Owned Small Business (SDVOSB) renowned for its unwavering commitment to providing top-tier service, discipline, and accountability to our esteemed government clients. With a rich legacy spanning over 25 years, TDB Communications, Inc. has been instrumental in placing thousands of employees in diverse roles across the United States.
TDB Communications is a Service-Disabled Veteran-Owned Small Business (SDVOSB) renowned for its unwavering commitment to providing top-tier service, discipline, and accountability to our esteemed government clients. With a rich legacy spanning over 25 years, TDB Communications, Inc. has been instrumental in placing thousands of employees in diverse roles across the United States.
We are currently seeking a proficient Training Manager to join our dynamic team based in Chester, Virginia. In this role, the selected candidate will play a pivotal role in training and inspiring our customer service representatives, ensuring they not only meet but surpass our client's expectations. With an unwavering dedication to fostering employee growth and development, we strive to empower individuals to excel beyond conventional limits. Come, be a part of our mission to drive success and deliver unparalleled service excellence to our esteemed clients!
Job Summary:
As a Training Manager at TDB Communications, your primary responsibility will be to oversee the training department's operations, ensuring seamless onboarding and uptraining of employees. This role entails developing comprehensive training plans, analyzing performance metrics for continual improvement, and providing leadership to your team, fostering excellence and adherence to company standards. Join us in driving success and delivering unparalleled service excellence to our esteemed clients.
Essential Duties and Responsibilities:
- Develop and execute detailed plans for the training check-in process for each wave of new hires and uptraining participants.
- Provide day-to-day oversight of the training department, including managing customer requirements, business processes, systems, budget, and operations to achieve performance metrics.
- Manage individual and team activities, workload, and priorities to support departmental objectives, ensuring cost-effectiveness, quality, timeliness, and effectiveness.
- Maintain employee documentation and projects such as timesheets, attendance tracking, disciplinary actions, coaching, and policy adherence.
- Communicate performance trends, patterns, and issues to project/analytics staff and organizational hierarchy regularly and promptly.
- Interact with employees, customers, and functional peer group managers through effective communication, attendance, and participation in meetings.
- Align team efforts with the company's/program's vision and goals, providing support and motivation to team members.
- Contribute to the review, update, and documentation of standard operating procedures, making recommendations for improvement as needed.
- Identify gaps in training content and materials, collaborating with the Operations Manager and clients to implement updates.
- Analyze data and reports to identify root causes of poor performance, implementing mitigation efforts following ISO best practices.
- Develop teams through coaching, motivation, delegation, performance evaluation, and timely administration of disciplinary actions if necessary.
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree or equivalent combination of education and work experience; consideration given for relevant work experience in lieu of a degree.
- Minimum of three (3) years of people management experience required.
- Minimum of five (5) years of experience in a related field, particularly in training, required.
- Demonstrated history of strong leadership, professionalism, communication, listening, analysis, and problem-solving skills.
- Excellent organizational skills.
- Proficiency in Microsoft Office.
- Flexibility in work schedule to meet changing business needs, deadlines, and priorities.
- Internal employees must have been in their current position for at least 90 days.
Physical Requirements:
- Prolonged sitting throughout the workday with occasional mobility required.
- Corrected vision within the normal range.
- Hearing within normal range. A device to enhance hearing may be provided if needed.
- Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.
- Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
Screenings Requested
You may receive requests for background check and or drug screen regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.
Reasonable Accommodation
If you require alternative methods of application or screening, you must approach the employer directly to request this.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
EEO Statement
TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate
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