Insurance Verification Specialist - Remote

Overview:

The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Primary Responsibilities:

• Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
• Ability to handle inbound/outbound calls to potential customers including bilingual calls– verify and document required information to finalize applications for underwriting assessment.
• Accurately document the information
• Properly document non-contact attempts within the Quality Assurance Database
• Be able to properly explain the application process to potential customers
• Accurately and thoroughly complete additional paperwork when needed
• Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
• Transfer calls to appropriate department as needed
• Successfully meet the minimum expectation for the departmental key performance indicator (K.P.I’s)
• Reliable and predictable attendance of your assigned shift
• Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying

Requirements:

• 1+ years of work experience in a high volume contact center environment, receptionist role, -OR- a role in which they commonly took calls on a daily basis (Strict Requirement)
• Basic knowledge of Medical terminology (preferred)
• 18 years of age or older
• High School Diploma or equivalent
• Remote Experience Preferred but not required
• Reliable internet connection (Must meet minimum 20 UPLOAD speed and must be a hard wired connection)
• For safety reasons - It is required that you have or are willing to obtain a fire extinguisher to keep in your home
• Quiet & Professional Workplace
• Basic Computer Knowledge/Skills
• Excellent oral and written communication
• Minimum typing requirement of 35 wpm
• Superior customer service skills required – friendly, efficient, good listener
• Proficient use of the computer, keyboard functions and Microsoft Office
• Ability to multi-task
• Ability to work under pressure
• Excellent organization and time management skills
• Must be detail-oriented

Job Type:

• Direct Hire Opportunity!
• Hire for Full-time and Part-time PM schedule

Benefits:

Full-time employees only are eligible for benefits after 30 days and fully invested in the pension for life with 5 years of service

Location:

• Work From Home
• Nationwide (Not Including New York, California, Hawaii, Washington, Washington D.C., New Jersey, Vermont, New Mexico, North Dakota, South Dakota, Maine, and Wyoming) 

Training Hours:

• Full time PM (Waco) employees: 3 weeks long in duration - Mon -Fri 12pm- 9pm CST
• Part Time PM (McK) employees: 4 weeks long in duration, M-Thurs, 5pm - 9pm CST Friday 4pm-8pm
• 100% Attendance Policy during training (No time off allowed during training - Missing time during training could potentially result in termination)

Post Schedule Hours:

• Full-time PM (Waco) Schedule: Monday – Friday 12pm to 9pm (CST)
• Part-time PM (McK) Schedule: Monday, Wednesday and Thursday 4pm to 9pm, Tuesday OFF, Friday 4pm to 8pm, and Saturday 8 to 12 pm (CST)

Schedules / Hours of Operation:

Hours of Operation are: Monday-Friday 7am-9pm CST and Saturday 7am-12pm (CST)

(All part time employees are required to work Saturdays. They get Sundays off and 1 day off during the week.)

Equipment:

• Will be provided
• Will be sent via FedEx and will include a dual monitor, headset, keyboard, mouse, and a camera for virtual meetings

Pay:

• Eligible for additional $1/hr IF Bilingual in Spanish (must pass a bilingual assessment test in order to qualify)
• Employees get paid biweekly

Metric Based Tier Bonus Pay:

Performance/metrics each pay period to determine what tier the employee is eligible to earn for that pay period

• Extra $4/hr-$10/hr (Equating to $19/hr-$25/hr) - Can earn this tier starting from Day 1

APPLY TODAY!

Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.