Warehouse Associate

Job Description

Coordinate schedule for installation technicians.
* Perform welcome calls to customer within 48 hours of job been booked.
* Perform pre-installation calls to confirm site readiness.
* Confirm appointments by calling the customers.
* Process job closeouts correctly.
* Provide all paperwork for jobs and get all packets/files ready for the installers and for the other departments (permitting, warehouse).
* Efficiently follow up on jobs and with the necessary departments to drive customer satisfaction and job closure.
* Daily updates to the Installation Portal (TIP) and Labor Scheduler (Gantt).
* Update TIP when job is "touched" (calls, orders, follow-up, etc).
* Closeout National Account Jobs and process any jobs for cancellation.
* Communicate with National Account Coordinators regarding site readiness, scheduling etc.
* Contact Sales reps to get additional information as required.
* Contact Data team when confirmation number is required for non-monitored accounts.
Ensures that the local SSO warehouse is a safe, organized, and secure facility and takes immediate corrective action necessary to regain compliance when defaults are found.
* Keep safety practices in the warehouse, wear 100% PPE, and ensure zero harm.
* Complete daily, weekly, and monthly material handling tasks such as:
o Ordering parts for customer jobs.
o Receiving parts physically and in inventory system (Oracle).
o Dispatching materials to technicians and Issuing equipment to jobs.
o Requesting RMAs and returning parts to vendors.
* Check all orders to ensure accuracy.
* Staging parts in the correct warehouse locations.
* Pull and pack materials.
* Communicate with freight carriers regarding daily bills of lading.
* Prepare of shipping documents as necessary.
* Perform general warehouse duties including housekeeping, stocking, safety and maintenance.
* Follow up with vendors and procurement on parts status and ETA.
* Update Installation Portal with the part status.
* Look for parts availability in other branches to meet customer expectations.
* Conduct special projects as physical inventories, cycle counts, and rightsizing, among others.
* Review supply chain reports and complete the necessary transactions to keep inventory accuracy.