Patient Support Specialist Full Time - On Site - Full-time

JOB DESCRIPTION

Position:   ACCOUNTS RECEIVABLE - PATIENT SUPPORT SPECIALIST

Position Summary:  Contact patients regarding past due and current balances.  Perform patients account research and review on delinquent accounts and work with patients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines or refer accounts to outside agencies for further collections efforts and remedies.  Take in-bound call center calls and automated IVR calls. 

Principal Responsibilities:

• Initiate contact with patients regarding delinquent account balances
• Handle in-bound and out-bound call center calls

• Submit past due notifications to patients
• Follow-up on missed re-payment arrangements
• Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent
• Work with outside agencies on delinquent placement accounts
• Work other projects as assigned

Scope:  Respects and maintains the confidentiality of information processed and demonstrate effective responsibility in handling CPL collection exceptions exceptionally well. Works with minimal direction; seek additional help/information as needed from Patient Collection Manager and/or Supervisor or Team Leader. Operates general computer CRT, PC, telephone, photocopier, and fax.

Education:  High School diploma or GED

Experience:

Minimum—Prior work with Clients/ patients Billing helpful, but not required.  Some collection experience is required and must be familiar local, state and federal collection laws and regulations.  Must have the ability to professionally handle consumer and commercial collections and possess good attention to detail and record keeping.  Must have a positive demeanor and professional phone etiquette and disposition that is both fair and consistent to both CPL clients and patients in which we serve.  

Skills:  Must have a proven record in excellent written and verbal skills. Proficient WPM skills and Ten key by touch. Ability to prioritize incoming work requests and meet deadlines. Ability to read and write English.

Licensure, certification, and registrations:  None required.