Stewarding Supervisor

Position Title: Stewarding Supervisor

Department: Culinary

Pay Rate: $28.00/ hour

About The Hollywood Roosevelt

Dating back to the Golden Era and located on the Hollywood Walk of Fame, The Hollywood Roosevelt is an iconic hotel that reflects classic Hollywood in every sense. Built in 1927, the hotel has played host to stars like Marilyn Monroe, Charlie Chaplin, and Clark Gable. Hollywood Roosevelt is a full-service lifestyle hotel providing guests a glimpse at Hollywood's storied past and offering travelers an experience of Hollywood that is authentic to its history and legacy. Experience our modern interpretation of a Hollywood original.

Position Summary

The Stewarding Supervisor is responsible for the cleanliness of kitchen(s) and food preparation areas. This Supervisor is responsible for inventory control of all stewarding department supplies. The Stewarding Supervisor will supervise, train and inspect the performance of Team Members in the kitchens and dish rooms.

Essential Functions

• Supervise assigned staff, including providing training and coaching, and supervise assigned team and ensure work is performed correctly and efficiently
• Oversee the shift and Stewarding staff, ensuring and maintaining cleanliness, sanitation, and organization of assigned work areas; create and coordinate deep cleaning schedule
• Prepare and distribute assignments to Stewards while reviewing priorities and ensuring health standards are met
• Ensure that assigned areas, kitchens and equipment are in good working order to ensure a clean and hazard-free workplace that complies with the Department of Health, OSHA and hotel standards
• Monitor and document department for items that are below standards and not functioning properly
• Create orders for repairs by Engineering
• Oversee maintenance of all machinery and equipment in stewarding department
• Assist and support Stewarding Manager with administrative duties and compliance
• Communicate openly with the stewarding team and keep staff informed of all important information to assist them in their job
• Maintain orderliness at all times
• Take inventory of all supplies and report to Stewarding Manager

Education and Work Experience

High School Diploma or equivalent

At least 2 years of progressive supervisory experience in a hotel/catering or a related field preferred

Previous hospitality industry experience preferred

Certificates, Licenses, and Registrations

ServSafe California Food Handler Card

Supervisory Responsibilities

Yes

Supervisory Responsibilities

• Carry out supervisory responsibilities in accordance with all applicable laws and regulations
• Facilitate collaboration and cooperation between BOH and FOH teams and engage with stewards and culinary staff in a team-oriented environment
• Assist in conducting regular associate/departmental meetings and lead stewarding team by providing regular coaching and counseling
• Assist in supervising stewarding employees, ensuring they value guest service and are committed to high standards of performance

Knowledge and Skills

Customer Service: Welcome and acknowledge every guest in person and over the phone with a smile, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Manages difficult or emotional customer situations. Responds promptly to customer needs and requests for service and assistance. Meets and exceeds guest expectations.

Business Acumen: Understands business implications of decisions. Displays orientation to profitability and aligns work with strategic goals. Develops and implements cost saving measures, conserves organizational resources and works within approved budget.

Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations and uses reason when dealing with emotional topics.

Interpersonal Skills: Focuses on solving conflict, not blaming. Listens to others without interrupting. Keeps emotions under control. Remains open to ideas and tries new things.

Communication: Speak with others using clear and professional language to ensure a positive experience for fellow employees and vendors. Listens carefully and gets clarification if necessary. Able to read and interpret written information. Writes clearly and edits work for proper spelling and grammar.

Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to team views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.

Ethics: Treats fellow employees with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to conduct detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.

Equal Opportunity Employer