Dispatcher

Company Summary:

Apex Plumbing Pros is a fast-growing residential plumbing company in Columbus, Ohio. We believe in providing outstanding customer service and endless opportunity for our team members.

We are specially looking for a Dispatcher to join our Dublin Office. The ideal candidate will be versatile, highly motivated, detail orientated and be able support clients and our staff.

At Apex we believe we an exciting years in front of us. The people we bring on now will have opportunities to advance their careers through additional education, unique bonus opportunities, and promotional opportunities as we achieve our growth goals. At Apex we believe the mountain grows underneath our team, so as the company grows so does the opportunity for our team!

At Apex we are not looking for the person who just comes to their job every day, we are looking for the person who is building their career and wants to reach for the stars every day!

Position Description:

Our Dispatcher position will specifically focus on creating a 5 Star Experience for our customers by ensuring the right Plumbing Professional is sent to the right customers at the right time. In addition to managing the daily working schedule of our Plumbing Professionals, the Dispatcher will be the primary point of contact for customer communication from the dispatch notification until the job is completed. Additional possible duties, include, but are not limited to; supporting inbound customer service calls if necessary, appointment rescheduling, customer problem resolution, performing customer follow up after appointments are completed and following up on unsold estimates

Critical Success Factors:

- Motivation, tenacity and attention to detail

- Abide by the system we provide and focus on customer service

- Meet and exceed individual performance metrics

- Always maintain and clean and organized workspace.

- Build trust and confidence with clients and our team

- Maintain a professional appearance

- Operate in a fashion which encourages clients to refers Apex to their friends, family and neighbors.

- Patriciate in all required company activities, such as; training, meetings and other events as scheduled.

Qualifications:

- High school diploma, or equivalent required.

- At least one year experience dispatching in Plumbing, HVAC or other service focused business is highly preferred. Dispatch roles within local trucking or other logistical focused businesses will be accepted so long as it is locally focused dispatched

- Outstanding phone-based customer service skills

- Knowledge Service Titan is preferred but not required.

- Knowledge of Microsoft Office Package Highly Preferred

- Knowledge to Gmail Suite Highly Preferred

- Ability to manage multiple projects at any given time and as well as a diverse, free flowing task list

- Ability to easily connect with people in person as well as over the phone, email and social media

Benefits:

- Bonus opportunities for outstanding performance, service, and efficiency

- Medical and Dental and Vision Insurance after 60 days

- 401k opportunity after a year.

General Work Schedule: Monday - Friday but we do have a weekend rotation so some weekend work will be required.

Job Type: Full-time

Salary: $18.00 - $22.00 per hour

Expected hours: 40 per week- Plus Over Time