Customer Service-Operations Support

Operations Support/Customer Service

We currently have an exciting opportunity for an Operations Support/Customer Service to join our team. Our Office Support/Customer Service will handle all aspects of customer service needs and administrative duties as assigned. We are looking for a self-starter with a great attitude who enjoys solving problems and taking on challenges.  

Responsibilities:

• Order processing/fulfillment and sales support
• Deal directly with customers and provide exceptional customer service via telephone, web, or email
•  Respond promptly to customer inquiries and offer solutions quickly
• Communicate with all departments to ensure an expedient resolution to customer escalations
• Handle stressful calls and issues with a calm and reassuring demeanor and attitude
• General administrative duties and special projects as assigned    

Qualifications:

• Effective interpersonal and problem-solving skills
• Excellent written and verbal communications skills
• Patience for people and a high stress tolerance when needed
• Friendly and professional with excellent listening skills
• Must be flexible and able to work in a fast-paced environment handling multiple and changing priorities
• Attention to detail and accuracy
• Strong decision-making capabilities and the ability to negotiate
• Highly resourceful team player with the ability to also be extremely effective independently
• Proficient in Microsoft Office (Outlook, Word, Excel)  

 Benefits:

• Competitive compensation package; salary commensurate with experience.
• 80% Premium Coverage for Medical, Dental, & Vision for you and your dependents.
• Employer Paid Employee Life Insurance and Long-Term Disability Plan.
• Dependent and Health Care Flexible Spending Accounts & other supplemental benefits available.
• 401(k) savings plan with company match.
• Paid Time Off.

Reliance Communications LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. In addition to federal law requirements, Reliance Communications LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoffs, leaves of absence, compensation, and training.