Office Receptionist/Front Desk

Position Title: Office Receptionist/Front Desk
-Answer incoming telephone calls.
• Schedule and confirm patient appointments.
• Reschedule patient appointments as requested by the Physicians, Supervisor or Manager.
• Register patient demographic information in practice management program.
• Greet and attend to patients at front desk.
• Prepare clinic a day before, reviewing patient information, referrals in place, patient balances.
• Intake patients and collect copayments and patient’s balances.
• Discharge patients after appointment with physician or clinical staff
• Scanning all front desk patient information into the Patient’s documents/electronic chart.
• Schedule procedures as outlined in procedural manager or advised by Supervisor
• Send electronic message (voice/text message) for “NO Showed” patients.
• Revision of messages from Answering services.
• Prepare “close of day” on all payments received reconciling Cash, credit card, checks received.
• Request and obtain required authorizations and/or referrals, or assure authorizations and/or referrals are on file prior to patient appointment, including authorizations for ancillary services.
• Distribution of electronic faxes received.