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Membership Service Lead
•5 days ago
| Estimated Pay | $15 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Ypsilanti, Michigan |
Compare Pay
Estimated Pay We estimate that this job pays $14.63 per hour based on our data.
$11.28
$14.63
$22.65
About this job
Job Description
Job Description
Reports to:
Requirements:
Special Skills:
Responsibilities:
Meetings:
- General Manager
Requirements:
- Fluent in English
- Proficient reading and writing skills
- Excellent Customer Service Skills
- Commitment to Building Community
- Experience in Outreach Efforts
- Experience in Lead Generation
- Experience in Fitness Sales
Special Skills:
- Energy & Enthusiasm
- A Passion for Fitness
- Ability to work with a sense of urgency
- Ability to work flexible hours, as necessary during closeouts or end of month
- A "roll up the sleeves" mentality
- Proven track record of achieving and/or exceeding sales goals
Responsibilities:
- You will assist the General Manager and Membership Services team to attain daily, monthly and annual membership goals.
- You will master the membership play and new member tour to create the urgency to join.
- You will model excellence and commitment the Crunch No Judgment culture while delivering world class customer service that provides a friendly and enthusiastic environment where each guest is greeted and acknowledged with "hello" and "goodbye."
- Provides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training.
- Maintains oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of the membership department.
Meetings:
- Monthly or Weekly Department Meetings Employee Training Meetings
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