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in Hattiesburg, MS
Service Manager
Estimated Pay | $36 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Hattiesburg, Mississippi |
Compare Pay
Estimated Pay$20.09
$36.20
$65.33
About this job
Job Description
Service Manager
Our company is seeking a highly motivated and experienced Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the daily operations of our service department and ensuring that our customers receive the highest level of service possible.
Responsibilities:
- Manage and supervise the service department staff, including technicians and customer service representatives
- Develop and implement service policies and procedures to ensure efficient and effective operations
- Monitor and analyze service performance metrics to identify areas for improvement and implement corrective actions
- Ensure that all service requests are handled in a timely and professional manner
- Maintain accurate records of service activities and customer interactions
- Collaborate with other departments to ensure seamless service delivery
- Develop and maintain relationships with key customers to ensure customer satisfaction and loyalty
- Manage the service department budget and ensure that expenses are within budgetary constraints
- Ensure compliance with all safety and regulatory requirements
Requirements:
- 5+ years of experience in service management or related field
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong customer service orientation
- Knowledge of service management software and tools
- Ability to work in a fast-paced environment and handle multiple priorities
- Strong problem-solving skills
If you are a highly motivated and experienced Service Manager with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Requirements: