Weekend Night Auditor

The Holiday Inn Express & Suites Madison is now accepting applications for a Part-Time Night Auditor. The hours of this position are from 11 pm to 7 am, Friday and Saturday nights.

Job Description: This position requires a motivated, dependable, and detailed-oriented individual with good computer skills, who can multi-task and demonstrate a guest-focused attitude while responding quickly to guest needs. Our team members are positive individuals who know how to exceed guest expectations while maintaining an exceptional level of hospitality and professionalism. This person will be in charge of the hotel throughout the overnight hours, which includes running the nightly audit reports.

Benefits:

• Competitive Pay
• Holiday Pay
• Overtime Pay
• Paid Time-Off
• A fun and respectful workplace
• Opportunity to grow and develop
• Great hotel discounts worldwide
• Flexible scheduling available

Responsibilities:

• Greet arriving guests, assign rooms, make keys, and collect guest payment and billing information in a friendly and welcoming manner, as needed.
• Ability to work on a computer, answer phone calls, and handle walk-ins for guest reservations, cancellations, check-ins, check-outs, and processing guests payment and billing information.
• Providing outstanding service by listening and handling guests needs and requests in a quick and timely manner.
• Communicate with all departments to ensure a smooth and well-run operation so that each guest has the best experience possible.
• Acknowledge the guest as they are leaving the hotel in a friendly manner.
• Running night audit reports, then printing and/or saving, and providing the General Manager with proper report sheets.
• Responsible for correcting and/or adjusting any reservations that have any billing issues and ensuring all proper cards have full balances authorized and payments are taken.
• Responsible for overseeing the hotel in the overnight hours and dealing with any issues by following proper procedures.
• May have to perform other duties in order to maintain smooth operation of the hotel.

What we are looking for:

• Hotel experience is preferred but not required.
• Commitment to excellence
• Attention to detail
• Dependable and enthusiastic work ethic
• Friendly personality
• Positive attitude
• Good time management skills

Cascade Management is an equal opportunity employer and does not discriminate against any employee for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, military status, or any other non-merit factor.