Banking Specialist II

Job Title: Banking Specialist II
Department: GJ Deposit Operations
Reports To: Deposit Operations Leader
Status: Non-Exempt
Salary Range: $35,700 - $48,300

Who We Are
At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL.

What We Value
At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the
highest degree. Our culture is the foundation of who we are as a team, and as a business.

1. Exceeding Customers' High Expectations
2. Empowering a Dedicated Team
3. Having Fun While Winning
4. Passionate About our Communities
5. Value Added Resource for our Customers (Trusted Advisor)

Position Summary
This position is responsible for providing quality customer service in processing customer transactions. Quality customer service includes accurate, efficient, courteous, and friendly transaction processing and cash handling. Adequate product knowledge is necessary to refer sales leads and to problem solve on an ongoing basis.

Essential Duties and Responsibilities
Must be proficient and able to perform all essential duties and responsibilities of the Banking Specialist I. In addition, this
position will:

• Provide quality customer service promptly and courteously at all times.
• Primarily responsible for answering telephone calls with exceptional telephone etiquette.
• Process teller transactions accurately and efficiently.
• Meet the required standards established for cash handling and cash disbursement.
• Accurately meet policy requirements for teller drawer balancing.
• Maintain a calm demeanor during periods of high volume.
• Set up, maintain cleanliness of, and stock the coffee bar and make/serve coffee to customers and Bank visitors.
• Serve as the 1st floor kitchen monitor.
• Maintain and organize 1st floor storage/supply room.
• Responsible for branch supply orders for each department, inputting orders and delivering to proper departments upon arrival.
• Guide existing and prospective customers on live tours of our Timberline Bank Headquarters.
• Determine the customers' needs, offer solutions to meet those needs and problem solve on an ongoing basis.
• Assist customers with queries concerning Bank services.
• Performs various clerical duties related to lending such as filing/scanning loan papers and verifying collateral
  insurance and lien filings.
• Follow established audit, security, and compliance guidelines.
• Represents Timberline Bank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility, and adaptability in meeting Bank and customer needs.
• Interact with other teams to collaborate and solve problems.
• Engage professionally in person, vie email, and on the phone to assist with every customer's needs or issue.
• Work independently and in a team environment to maximize productivity in a most efficient manner.
• Actively seek opportunities to contribute to teams outside immediate area of responsibility.
• Adhere to Timberline Bank's Core Values.
• Perform research on fraudulent debit card transactions as well as placing debit card travel exceptions.
• Accurately complete debit card limit increases and decreases, placing Holds and Stop Payments, and more.
• Researching and completing disputes for fraudulent and unauthorized debit card transactions.
• Assist consumer and business customers with domestic and international wires, familiarity with wire procedures, fees, and customer inquiries, working with the Wire Team as needed to resolve issues.
• Under the direction of the Deposit Operations Leader, assist with global Deposit Operations duties as assigned.
• Strong professional integrity in compliance with company policy, and ethical and legal standards.
• Ability to practice discretion and handle confidential information in a professional manner.
• Acquire and maintain thorough understanding of security procedures.
• Opportunity to become a committee member within the Bank, some committees requiring Senior Cash Operations Officer and/or Board approval.
• Ability to meet goals for rocks as assigned by Deposit Operations Leader.
• Required to attend and actively participate in all Deposit Operations, Risk Management, and other trainings.
• Duties to be expanded on as experience and professional goals are achieved.

Knowledge, Skills, and Abilities

• High School Diploma or GED.
• Exceptional customer service skills.
• Some banking experience preferred.
• Knowledge of banking services and products to offer solutions to meet our customers' needs.
• Maintain a current knowledge of all regulations, including BSA, along with demonstrating a knowledge and understanding of the Bank's policies and procedures.
• Excellent verbal and written communication skills.
• Strong attention to detail and organization/multitasking skills.
• Team player with a strong, team-focused attitude.
• Ability to work on a computer/stand/sit for extended periods of time, ability to move to various locations promptly.
• Ability to lift coin boxes (approx. 50 lbs.).

Key Competencies

• Be Thorough: Ensure that work is completed thoroughly and correctly; prepare carefully for meetings and presentations; and follow up with others to ensure that agreements and commitments have been fulfilled.
• Achieve Results: Complete tasks on a timely basis and based on an understanding of the priorities.
• Establish and Maintain Personal Credibility: Consistently model behavior for employees and management that is perceived as responsible, reliable, and ethical.
• Communicate Effectively: Express oneself clearly in interactions with others, both verbally and in writing. Notice, interpret, and anticipate employees' needs and concerns.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Relationship Building: Ability to effectively build relationships with vendors, management, and staff.
• Time Management: Ability to effectively utilize available time for the completion of necessary job tasks.

**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.

Equal Employer Opportunity Statement
Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.