Urgent Care Ward Clerk

Evergreen Family Medicine is committed to providing excellent care for your family with clinics in Roseburg and Myrtle Creek Oregon. Evergreen Family Medicine serves outpatient needs, including Urgent Care, Family Practice, Womens Health, Occupational Health, and school-based telehealth.

Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will be required to pass a pre-employment drug screen and background check.

Job Summary:

Fast pace urgent care clinic seeking a Ward Clerk to be a key player in our commitment to giving patients the best experience possible, while we provide them the highest quality patient care in our area.

Responsibilities and Duties:

• Ability to communicate effectively, both orally and in writing.
• Must have a working knowledge of radiology protocols, including ordering specificities.
• Must have knowledge of potential health related conflicts that could affect the imaging ordered.
• Responsible for educating patients regarding instructions, guidelines, and protocols necessary for testing.
• Must be able to identify contraindications that may arise regarding patients specific medications, allergies, or other health issues.
• Responsible for securing prior authorization from insurance companies.
• Responsible for scheduling the imaging within the parameters set forth by the Urgent Care Provider.
• Responsible for ensuring all medical records, laboratory results, and radiological reports are readily available for providers.
• Proper documentation in the referrals and imaging orders to ensure proper patient care.
• Responsible for documentation of patient chart notes, lab, imaging results and ensuring they are faxed to the patient chart in a timely and correct manner for provider review.
• Works and maintains buckets to ensure timely follow-up for imaging appointments and chart notes.
• Responsible for coordinating consults between Urgent Care Providers and outside Specialty offices.
• Creates and updates the on-call schedule monthly.
• Coordinates and secures hospital beds upon admit.
• Faxes admit orders, all vital information, including labs, face sheet, chart notes, etc.
• Coordination of imaging orders, prior authorizations and follow-up visit for Urgent Care patients.
• Ward Clerk processes all stat and non-stat referrals ordered by the Urgent care providers.
• Ward Clerk must ensure all documentation and prior authorizations are accurate and approved prior to care for all patients.
• Ward clerk coordinates all types of imaging orders for stat and non-stat imaging, including but not limited to cat scans, MRI/MRA, ultrasounds, guided biopsies, and guided aspirations, etc
• Other duties as assigned

Qualifications and Skills:

• CCMA certificate recommended but not required
• Ability to communicate effectively, both orally and in writing
• Set priorities for nursing action in a sequence according to patient needs
• Communicate with the provider and other nurses and team members to ensure the patients well being
• Maintain a clean, neat, and safe work environment for patient and staff according to policy and procedures
• Participate in economical utilization of supplies
• Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of EFM Urgent Care.

Physical requirements:

• Prolonged periods sitting at a desk and working on a computer.
• The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach forward with hands and arms.
• The employee is occasionally required to sit and stoop, kneel, or crouch.
• Must be able to withstand physical and emotional stress.

Our culture and values are every employees responsibility: The needs of our patient come first S.P.I.R.I.T

• Stewardship
• Patient & Population Focused Health Care
• Integrity
• Respect
• Innovation
• Teamwork