Guest Lounge Attendant

Job Summary:

The Guest Lounge Attendant is responsible for providing attentive, courteous and efficient service to all guests during their time in the Guest Lounge (Curto Room).

Qualification Standards:

Education & Experience:

• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Being Multilingual helpful
• Enjoys seeking out and creating memorable experiences.
• Shares the cultural belief that teamwork delivers results.
• Loves to SMILE!

Physical requirements:

• Ability to work required full-time shift.
• Light work - Exerting up to 15 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with the Northport Hotel policies.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with the Northport Hotel standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to handle cash and credit card transactions.
• Must be able to work with computer software systems.
• Must be able to show initiative, including anticipating guest or operational needs.

Duties and Functions:

Fundamental Requirements:

• Greet and welcome all hotel guests as they enter the Curto Room.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions.
• Be familiar with all in-house groups.
• Be familiar with hospitality terminology.
• Have knowledge of emergency fire safety procedures and assist as needed.
• Use proper two-way radio (Relay) etiquette at all times when communicating with other employees.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Maintain a clean work area.
• Set up and Monitor Food and Beverage Service in Guest Lounge.
• Maintain cleanliness of food and beverage area.
• Engage guests in conversation and report any guest-specific comments to front desk to enter guest profile in Stay N Touch.