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Customer Service Representative II *Weekend & Overnight Shifts*
•3 days ago
| Estimated Pay | $19 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Dublin, Ohio |
Compare Pay
Estimated Pay We estimate that this job pays $19 per hour based on our data.
$14.15
$19.00
$26.92
About this job
Job Description
Job Description
Description
What you'll do:
What you'll have:
What we'll offer:
*Shift: Friday - Monday 12 pm - 10 pm*
As a Customer Service Representative II for the Intermodal Division, you will ensure that STG delivers on our promise of outstanding service. You will work with customers and business partners to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you will need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.
As a Customer Service Representative II for the Intermodal Division, you will ensure that STG delivers on our promise of outstanding service. You will work with customers and business partners to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you will need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.
What you'll do:
- Is the internal “Voice of the Customer” and acts as a champion on behalf of the customer to fulfill, meet and exceed expectations
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor the progress of orders from start to finish
- Process charges or cancellations to customer orders
What you'll have:
- Minimum of a High School Diploma, bachelor’s degree preferred or equivalent work experience
- 1 year of customer service or transportation experience
- Excellent organizational skills with the drive to resolve issues
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
What we'll offer:
Bonus Eligible
A list of STG benefits can be found here: https://digital.firstpersonadvisors.com/stg-benefits-summary/
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