Client Success and Training Manager

Role:

Client Success and Training Manager

Location:

Juvly Aesthetics – Columbus, OH

Salary:

$45,000 - $50,000 annually, with bonus opportunity and benefits

About Juvly Aesthetics:

At Juvly Aesthetics, we’re at the forefront of the medical aesthetics industry, renowned for our high-quality services and pioneering treatments. We’re growing rapidly and are looking for dynamic individuals to join our team.

The Opportunity:

We invite you to apply for our Operational Excellence and Client Success Lead position, a key role that blends customer service, sales, and customer retention functions. This hybrid role is crucial in guiding our growth and maintaining our operational efficiency in the aesthetics field. Please note, this is an in-office, full-time role based in Irving, TX, requiring previous experience in training or managing a customer support or sales team.

Key Responsibilities:

- Spearhead the customer support team’s development and training to uphold excellent service standards.

- Drive sales by strategizing and supervising compelling sales strategies aligned with service goals.

-Manage escalated customer complaints, offering empathetic and timely solutions that maintain and enhance customer loyalty.

- Stay informed about industry trends to effectively market and upsell Juvly’s portfolio.

- Foster long-term client relationships through effective client retention strategies.

- Utilize data insights to identify growth opportunities and improve the client experience.

Required Skills & Qualifications:

- Proven experience in managing and training sales or customer support teams.

- Excellent communication and active listening skills.

- A track record of successful sales target achievement.

- Proficiency in CRM tools and business software usage.

- Strong problem-solving ability with a data-driven mindset.

Rewards & Benefits:

- Competitive pay package with potential productivity-based bonuses

- Full benefits: Medical, Dental, Vision Insurance, and 401k

- Paid Time Off

- Generous Staff Treatment Program & Friends and Family Program

Join us to make a meaningful impact at a leading aesthetics company. If you meet these requirements and are excited about enhancing customer experience and boosting sales, apply today.

Juvly Aesthetics is an Equal Opportunity Employer, committed to embracing diversity and fostering an inclusive work environment.