General Manager

At North Point Hospitality (NPH), we serve our guests and each other with enthusiasm and warmth. NPH will keep You Pointing North with internal advancement opportunities, a communications platform by Beekeeper where you can share your ideas and access information, and a comprehensive Group Benefits package. Need money now? Access your pay on-demand using the Rain payment management system!
Essential Functions:
Oversees service quality, operational efficiency, guest satisfaction and standard compliance.
Serves as the primary liaison with North Point Leadership and external partners
Leads team in ensuring excellent guest service and consistent customer service
Implements and complies with all company and brand standards and policies
Ensures successful financial performance of the property
Manages scorecard performance
Develops team member performance
Recruits and interviews team members, monitors proper staffing levels
Identifies productivity and efficiency gaps and implements measures to correct
Supervisory Responsibility: Manages Functional Area Department Heads

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements:
Bachelor’s degree preferred.
Must have at least 3 years prior experience as a General Manager or significant experience as an AGM at a Marriot Property
Minimum 5 years management experience.
Must be flexible to attend the hotel as needed (AM, PM or Overnight).
Must be flexible to attend to the hotel holidays and weekends..
Must have knowledge of Marriott Fosse system.
Must be able to read a financial statement and be knowledgeable of the STAR report.
Must embrace technology.
Progressive attitude toward operations management desired.
Self-starter attitude and successful record of service excellence essential to applicant success.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Frequent sitting with computer use requiring close vision, repetitive motion; occasional lifting up to 20 lbs, bending, reaching. Frequent walking for various distances; may stand up to 8 hours.
The following competencies are expected to be demonstrated by all North Point Hospitality Leaders in the execution of their job duties
Inspire and Motivate
Model High Integrity & Honesty
Solve problems and analyze issues.
Drive for results.
Core Manager Competencies: North Point Hospitality Managers are expected to exhibit the following behaviors in the execution of their job duties:
• Act with Managerial Courage.
• Anticipate and address department needs.
• Build an effective team.
• Communicate effectively.