Manager - Communications, Outreach and Volunteers

Title:  Manager – Communications, Outreach and Volunteers 

Classification: Exempt 

Reports to: Director, Community Engagement and Development 

Job Summary: Promotes, supports, and advances the mission, vision and values of the agency through consistent, accurate and timely messaging, branding, and volunteer engagement. Manages outreach, communications and volunteers. 

Job Responsibilities:   

• Designs and implements a content marketing plan to support IMPACT strategies, communications, community and public relations goals 
• Responsible for agency social media and website 
• Develops a strategic plan for partner coordination and marketing distribution and serves as point of contact for neighboring businesses, institutions, residents and others in assigned area 
• Provides graphic design support to team on internal brand/marketing and presentation materials 
• Initiates and supports opportunities to engage businesses and neighborhoods in community issues and concerns 
• Exhibit strong interpersonal skills and professionalism to effectively represent IMPACT Community Action in various settings, fostering positive relationships with the media, elected officials, donors, clients, partners, and stakeholders 
• Represents IMPACT Community Action at community events 
• Maintains consistent and reliable attendance, demonstrating punctuality and strong commitment to fulfilling work responsibilities on time 
• Represents IMPACT Community Action at community events 
• Triages communication emails and phone calls 
• Creates and manages a robust IMPACT volunteer program  

• Develops, manages, organizes and supports IMPACT-wide and Community Action-relevant events, meetings, and other activities promoting IMPACT programs or services 
• Experiments and creates strategies for the best growth tactics (e.g. email list, social media followers) to increase volunteer engagement, program recruitment and expand IMPACT’s mission 
• Manages the preparation and maintenance of reports necessary to carry out the functions of the department regarding CSBG and other funding sources, scheduled meetings of neighborhood associations, chambers of commerce, city councils, and other key associations and partners 
• Attends meetings in assigned area 
• Provides marketing and public relations support to programs and departments of IMPACT that adhere to IMPACT's brand standards and communications goals
• Supports Director with the Marketing Committee
• Performs other related duties as assigned

Working Conditions and Physical Requirements:

Standard office environment. Requires ability to operate telephone and personal computer for extended periods of time. Ability to lift up to 20 lbs. Frequent travel required within Franklin County.

Competencies and Knowledge, Skills and Abilities:

• Manages segmentation/targeting strategy, so you are sending "right content to the right people."
• Communication Skills
• Grant Reporting
• Functional Knowledge and Skills
  • Content Writing
  • Graphic Design
  • Website Design
  • Data Collection/Analysis
  • Marketing and Branding
  • Social Media Execution
• Integrity and Trust to keep client information confidential
• Managerial Courage
• Motivating Others
• Temperament and Cultural Competency to work with diverse audiences
• Prioritization/Priority Setting
• Public Relations
• Quality Assurance/Quality Control
• Adaptive Leadership
• Technical Skills (e.g. social media, PC applications)
• Verbal, Written, and Presentation Skills

Education and Qualifications:

• Bachelor's Degree or equivalent professional certifications and/or experience
• 2-5 years' graphic design experience. Examples of work will be requested
• 2-5 years' minimum experience in nonprofit service; working with individuals with limited resources preferred
• Must possess a valid Ohio Driver's License and have access to reliable transportation

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.