Assistant General Manager

About North High Brewing:

North High Brewing is a company with two restaurants in Columbus, Ohio that serve craft beer made by the brewery that shares our name! We also have a full menu, host private events, large parties and collaborative events with the communities we serve. Our first restaurant is located in Historic Dublin, while our other restaurant, located in Uptown Westerville, recently opened in the Fall of 2023.

Job Summary:

Assistant General Manager

We are looking for a restaurant Assistant General Manager who is focused on the guest experience, has a hands-on management style, is proficient with finances, feels comfortable managing the floor in a fast paced environment, can host a party and have fun while doing it! To be successful, candidates must be self motivated and highly organized, with strong leadership and communication skills. We expect you to take ownership of the restaurant and take accountability for your team. As a company, we continuously coach our team members and help them strengthen their skills as operators and financial managers within the business.

Responsibilities/Requirements:

• Customer Service:
  • Provide top-notch customer service to our guests via email, phone or in person setting the example for the rest of the team.
  • Present a professional appearance adhering to the smart casual dress code
• Store Operations:
  • Ensure the store is set show ready and opens on time.
  • Ensure the Weekly Roadmap is completed and that the manager log is completed at the end of the shift.
  • Complete the DSS and bank deposits as scheduled
  • Verify clock outs previous day, Update tip registry, Update digital check log and store cc log
  • Manage Beer, Liquor, Wine inventory using inventory sheets.
  • Manage and book private events and large parties following our stores SOP
• Team Management:
  • Create schedule for the FOH team using labor projections
  • Ensure all shifts are covered
  • Manage onboarding of new FOH hires. Ensure all paperwork is complete before the new employee is clocks into train/work.
  • Manage and provide training for new FOH hires.
  • Ensure the FOH teams training is up-to-date regarding policies, procedures, products, events and specials.
  • Provide solutions for team members and know how

Benefits Include:

• Full Time
• Competitive Salary
• Bonus Structure
• PTO
• Paid holidays: Thanksgiving and Christmas Day
• Medical, Dental, & Vision Life Insurance
• Dining Allowance
  
  

Job Requirements:

• Ideally, 5+ years of experience as a restaurant Assistant General Manager or similar role
• Ideally, 5+ years of experience in customer service management
• Extensive food and beverage knowledge
• Computer literacy
• Familiarity with restaurant management software (R365 and Toast)
• Experience in event planning
• Strong leadership, motivational, and people skills
• Good financial management skills
• Critical thinking and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Culinary school diploma or BS degree in Business Administration