Aviation Line Services Department Manager

NorthPoint Aviation is seeking a Line Services Department Manager. Our Line Service Technicians are one of our customers’ first points of contact, who ensure our customer support requirements are met while providing the highest possible level of customer satisfaction and safety.

Aviation Line Services Department Manager duties:

• Responsible for all aspects of Aviation Line Services and Line Service Personnel.
• Responsible for training Line Service Technicians on all aspects of Line Service duties.
• Monthly scheduling Aviation Line Service Technician staff.
• Ensure proper staffing and delegate daily duties for Aviation Line Service Technicians.
• Advertise/screen/hire and terminate Aviation Line Service Technicians.
• Complete daily reconciliation paperwork, Dealership Management software program & physical counts.
• Complete monthly fuel reconciliations by 12:00 pm on the 1st of each month.
• Work as a team with all departments to assist in aircraft maintenance, avionics, detailing, positioning, and storage of aircraft.
• Resolve customer service issues pertaining to the Aviation Line Services Department
• Initiate incident reporting, investigating and assist creating a solution to prevent further occurrences within the Aviation Line Services Department.
• Assist with other customer service duties working with receptionist staff, which may include computer invoicing, computer scheduling of rental aircraft, facilitating rental car service for passengers & crew, facilitating hotel accommodations for passengers & crew, providing fresh coffee for customer lounge and flight crews, etc.
• Responsible for general cleaning of ramp, customer entrances, General Aviation FBO building and customer area.  Snow and ice removal around customer entrance sidewalks and customer ramp entrances.
• Responsible for fuel quality in fuel storage tanks and fuel delivery trucks daily and record results.
• Track fuel quantities in fuel storage tanks and fuel delivery trucks daily.
• Complete any other tasks assigned by the General Manager.