Senior Personal Lines Account Manager

Bernier Insurance Agency is seeking a dynamic and professional, solutions-focused Licensed Senior Account Manager to join our Personal Lines team! The Senior Account Manager's primary role is to provide exceptional service to our clients, seek opportunity to grow business, be a peer to team members, and support a positive work culture.

Bernier Insurance is an independent agency with over 40 years of success and prides itself in community connection and customer service. Our Team acts as trusted advisors to help create solutions for our clients.

We strive to provide the right coverage at the best price available.

Bernier Insurance Agency is all about new business growth, client retention, superior customer service, and our communities.

Base salary based in part by experience and licenses.

Annual Base Salary Based on Experience

Employee Health Benefits (medical, dental, & vision)

401K Retirement Plan

Employer-paid Group Life Insurance and Long Term Disability

Full reimbursement of costs for licenses or required training to employees on a 1-year pro-rated basis

Paid time off

Paid holidays

Paid Bereavement

Ability to earn commissions paid to you on your personal policies

Gym membership reimbursement

Employee Referral Bonus

Mon-Fri Schedule

• Actively shopping our client renewal accounts to ensure we are providing updated coverage and the best rates available
• Demonstrate active listening, rapport building, empathy and solutions-focused problem solving when engaging with customers
• Creating and advising personalized insurance proposals based on the needs of the client
• Providing professional consultations with clients for their service needs
• Effectively identifying other needs in client conversations so we can connect with our other departments to assist (i.e.: Life, Benefits, Business)
• Identifying claims situations and addressing with empathy, urgency and solutions-focused problem solving for our clients
• Retain continuous awareness of workflow and keep activity notations in compliance with agency procedures
• Frequently replenish job-specific knowledge and apply it in the field
• Follow and apply policies and procedures for sales, notation and follow up processes
• Work Schedule: Minimum 40 hours per week, rare night/weekend may be required
• Life License a plus

• 5+ years of experience in a Personal Lines Insurance role. Preference for Independent Agency experience. Individuals with less than 5 years experience are encouraged to apply--our focus is on adding the right team member.
• Valid P&C License
• Highschool degree, preferred BA/BS in Communications, Business, Marketing or related field
• Working knowledge of Applied Epic a plus
• Working knowledge of all personal lines insurance, insurance agency operations, coverages, rates, markets and applicable insurance laws/codes/regulations
• Exceptional interpersonal skills--self-managed, proactive, ability to multi-task, organized, emotional intelligence and self-awareness
• Friendly, positive, helpful, client-focused and professional attitude
• Ability to maintain professionalism and positivity in a fast-paced environment
• Ability to meet deadlines
• Ability to build rapport with clients and carriers
• Ability to network and seek opportunity to grow business
• Ability to view accounts holistically
• Team player