IT Systems Administrator

Aurora Medical Spa is seeking an IT Systems Administrator to join our Corporate Office. If you are someone who strives for excellence & continuous improvement and possesses a growth mindset, we would love to hear from you.

We are not your average Medical Spa. Aurora Medical Spa was founded in 2006 in Des Peres, MO. After ten years of bringing excellent care to their clients, our founder and CEO, Paige Boyer, decided it was time to expand the Aurora experience. In 2023 We are proud to say we now have 6 locations spread across Missouri, Texas, and Colorado with aggressive plans for future growth. We are looking for a person who is willing to hop on and hold tight for the adventure that lies ahead. At Aurora, we pride ourselves on Inspiring Confidence, and Empowering all, and we don't just mean our clients. Our office specializes in non-surgical cosmetic procedures designed to improve the appearance and well-being of our patients.

Our company is growing rapidly and is looking for a person with general IT support capabilities as well as project management experience to help us continue our custom software development. Our growth leads to new software functionality on an ongoing basis. The ability to analyze the needs of our team and to create user stories for our software vendor is critical. Testing new functions, documentation, and training our team are necessary for this role. To join our growing team, please review the list of responsibilities and qualifications.

General Responsibilities:

• Responsible for communication and act as liaison between the team and software vendor
• Provide detailed, complete, and timely responses to software vendors
• Responsible for timely completion of software release projects
• Identify compliance requirements and ensure they are met
• Evaluate post-update usage and identify weaknesses and needed improvements for the POS software
• Asset Management of company devices
• Combination of IT technical skill and excellent customer service
• Ensure adherence to standards of applications that meet HIPAA regulations.
• Take ownership of issues reported and see problems through to resolution.
• Maintain service & product pricing, store tax rates, and schedules in POS
• Adjust ongoing duration time changes for providers - potential unicorn
• Adjust ongoing schedule changes for providers.
• Work with the Marketing Manager to execute any promotional offers via the POS
• Update consent forms as services are added or changed.
• Work in tandem with HR to onboard new employees into applicable systems.
• Run any requested reports. The requests may come from individual stores, admin or marketing.

• Work with POS  to create custom reports for our needs.

• Test and maintain app functionality. This includes services, products, referrals, appointment booking, and gift card sales.
• Compare the flow of the app and website to ensure that both are operating identically for all locations

• Help develop software requests to make the system more efficient.
• Report all new software requests to POS and work with them to test and launch the requests.
• Report all software bugs with examples to POS. Work with their team to get these resolved.
• Track the progress of each new request or bug

Required Skills/Abilities:

• Time Management
• Excellent communication
• Positive disposition
• Problem-solving / critical thinking
• Analytical skills 
• Organized
• Detail oriented
• Dependable
• Adaptable / Flexible
• Autonomous / Independent

• Ability to multitask and prioritize
• Reading, writing, and oral proficiency in the English language
• Ability to collaborate with multiple teams and job levels

Education & Experience:

• High School education or equivalent experience
• General IT support experience is necessary
• General network experience is a bonus

Physical Requirements:

Prolonged periods of time standing

Prolonged periods of time sitting 

Repetitive fine motor skill motions

Must be able to lift up to 35 lbs at times

Job Type: Full-time

Pay: Salary $55-$65 / year (based on experience and education) 

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday - Friday (occasional travel may be necessary)