Client Services Representative - Greenville, SC

LOCATION: Greenville, SC

COMPANY BENEFITS

401k 5% match | Health Insurance | FSA |Dental Insurance| Vision Insurance | Community Service opportunities | Travel allowance | Cell Phone allowance | Counseling services | Financial planning services | Discount on your gym membership | Marriage retreats | Business Credit Card

SUMMARY

The Client Service Representative (CSR) is responsible for creating Performance IQ Reports from information gathered from the DYNAMIQ Team and TCS (MSR’s, PSR’s & GM’s) then following up on items outlined in the report such as: service maintenance items, project opportunities, controls opportunities, and customer requested changes. The CSR will also establish/manage schedules for Performance IQ Reports, ensure we have all the needed information in a timely manner while addressing the customers objectives in the report while living out the Total Comfort Solutions Core Values of Treat People Well, Do the Right Thing and Run a Great Business. Are you that person?

PRIMARY RESPONSIBILITIES

• Support for the DYNAMIQ team.
• Creating and following up on Performance IQ Reports
• Completing forms and follow-up of incentives/rebates with energy companies.
• Completing paperwork for Energy Star Certification of DYNAMIQ buildings.
• Completing utility release forms.
• Supervision of Energy Scorecards (energy bill data input, review of information, etc.)
• Public relations – Attend industry (ASHRAE, AEE, Duke, Dominion, SC Energy, etc.) sponsored events when needed
• Some travel to other offices will be necessary to ensure proper team engagement.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

• Associates or bachelor’s in business, sales or marketing is preferred
• Minimum of 3 years’ experience in a similar role
• Experience supporting a high performing sales team with diverse personalities
• High level of organizational skills
• Astute task manager
• Ability to document processes and train team members
• Ability to receive information from teammates and create customer facing reports that address our customers objectives
• Previous administrative experience or sales coordination/marketing experience
• Knowledge of sales process and systems (CRM and proposal software)
• Experience working with team members across functions to promote collaboration and problem solving
• Proficient in Calender Management
• Excellent written and verbal communication
• Proficient in Microsoft products (Excel, Word, Powerpoint)

WORK LIFE

We have a really good work life balance!

You will work safely when outside of the normal office setting, and adheres to the safety measures of client sites, including using personal protective equipment, if required.

WEBSITE

https://www.totalcomfortsolutions.com

Total Comfort Solutions is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics.