Automotive BDC Representative

Mike Miller Auto Park is one o the fastest growing dealerships in Central IL.  We pride ourselves on taking care of our customers.  This is a key position by helping us build and maintain great relationships with our customers. 

Job Summary: 

•  Contact leads from all touch points: dealer portal, DMS and CRM system, showroom and website.
•  Provide customers with initial product information and make sales appointment through calls, email and texts
•  Multi-channel communication with customer: contact via email, phone and website.
•  Proactive outbound calls to current customers on both the sales and service side 
•  Outbound service CSI and survey follow up calls for sales and service/ 
•  Address or escalate any potential issues identified by customer.
•  Continual follow up with leads that are not ready to make an appointment or no-show
•  Requires a genuine concern about customer enthusiasm, as evidenced by consistent follow-through with customers. 

Skills Required to Best Succeed in this Position:

•   Ability to converse with customers to discuss needs via phone, email, text and in person
•   Speak clearly and persuasively in positive or negative situations.
•   Knowledge of telephone, text and email techniques and etiquette. 
•   Knowledge of sales and service procedures, processes, and follow-up. 
•   Ability to active listening and deliver 110% customer experience. 
•   Enjoy providing customer enthusiasm.
•   An interest in the automotive industry. 
•   Strong customer service and phone skills. 
•   Possess strong organizational, follow-up and paper-flow handling skills. 
•   Positive, flexible and process-oriented. 
•   Organized, self-motivated, enthusiastic and detail-oriented. 
•   Professional with a confident attitude.
•   Previous BDC or Phone experience required