Customer Service Representative

Who We Are

Zion HealthShare is a nonprofit medical cost-sharing program that provides an organized structure for members to contribute toward each other's medical costs. We offer individuals and organizations across the country an affordable alternative to insurance; this provides peace of mind. Our goal is to be America's leading HealthShare. We strive to meet our members' needs on a personal level by following our core values: inclusive, transparent, simple. Everything we do for our members is to ensure they feel respected and to let them know we truly care about their needs.

Position Summary

Join our dynamic team! We're on the lookout for a fun, motivated, and customer-oriented individual to be part of our crew. As a customer service representative, you'll be the voice of our organization, providing excellent service to our members via phone, email, and chat. Come be a part of something exciting!

Key Responsibilities:

• Respond to member requests and questions in a timely and efficient manner.
• Resolve member issues in a professional and courteous manner.
• Provide excellent customer service to members via phone, email, and chat.
• Act with a sense of urgency to address member needs.
• Create positive and innovative solutions that enhance the member experience.

Position Requirements:

• High school diploma or equivalent.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office suite.
• Able to type 40 words per minute.

Benefits:

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO)
• Short-term disability insurance
• Life Insurance
• Paid holidays
• Excellent growth potential
• Team Contests
• Monthly Lunches
• Free snacks