Customer Service Representative

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Parental leave

TROLE DESCRIPTION:
As a Customer Service Representative, you will be the frontline liaison between our customers and agency staff, providing outstanding customer support, while assisting the existing team. Your attention to detail, experience in customer support, and desire to help grow the agency make you an ideal fit.

We welcome customer-focused and empathetic team member and anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
• Responds to customer inquiries regarding coverages, billing, claims, or products by helping processes change to existing accounts and policies.
• Schedules appointments with existing or prospective customers for agency employees

QUALIFICATIONS:

• Job contingent based on passed Property & Casualty insurance license within 30 days of employment.
• Demonstrated customer service experience
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Experienced with PC software applications (Microsoft Office Suites, Intern
• et Explorer)
• Bilingual Spanish preferred but not required.