Hotel Operations Manager

Who We Are...

Since 1973, Radiate Hospitality (formerly known as BPR Hotels) has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family-owned company, our team and hotels are a reflection of our core values: To be humble, to be authentic and to be committed to growth.

The Radiate Hospitality team is a group of self-starters and outside the box thinkers. We are scrappy individuals who are committed to team growth. To us, every interaction and project is a chance to create a unique experience. It's a chance to roll up our sleeves and work with the resources we have. That's how we got our start.

Today, Radiate Hospitality is a company of 300 employees, with eleven lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.

Help us build something unique.

Managed by Radiate Hospitality, Hotel Keen is a 42-room hotel located right in the heart of bustling Downtown Palo Alto, less than a few minute walk from the Stanford Campus and Shopping Center. Hotel Keen is on the cutting edge of innovative hospitality with personalized services that caters to tech savvy travelers on the go. Just like it's guest Hotel Keen is fresh, stylish, and functional.

What We Look For...

We are looking for an Operations Manager who is energetic, engaged, efficient, strategic minded. The ideal candidate must be able to work effectively with the hotel General Manager and/or Regional Operations Manager to drive sales, plan and manage the operation of the hotels, exceed guest expectations, develop & retain associates and achieve bottom line profitability goals. This position acts as a critical link between our corporate team and our on-property management.

The Key Responsibilities

Financial

• Manages all sources of revenue and expenses including rooms, housekeeping and engineering/maintenance, ensuring all departments meet and exceed budgeted goals for a portfolio of hotel.
• Complies with all corporate policies & procedures.
• Develops the annual budget and capital expenditure plans.
• Leads monthly P&L calls with General Managers to discuss key financial drivers and performance to plan.
• Utilizes budgets and P&L to lead General Managers and Team Supervisors to understand financial objectives.

Operations

• Will monitor and champion our guest satisfaction scores.
• Provide guidance and mentor property Font Desk and Housekeeping Supervisors .
• Oversees rooms, F&B, housekeeping and engineering/maintenance.
• Ensures staff receives proper training for each position, including safety training and standard operating procedures.
• Assists the coordination of any property improvement plans and capital spend.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Promotes each properties policies and philosophies to associates and guests through direct and indirect interaction.
• Protects our hotels and its assets through enforcing and maintaining a preventative maintenance program.
• Partners with Human Resources team to monitor turnover, motivate employees, and work on employee development and increase retention and morale.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress codes.
• Other duties as assigned by management.

Administrative

• Partners with HR to ensure each hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, wage and hour.
• Involved with the selection of new hires.
• Will have working knowledge of all corporate brand manuals/standards.
• Conducts employee reviews in a timely fashion.

The Model Qualifications

• Bachelor's degree or relevant experience required.
• 2-5 years brand hotel experience preferred, with a minimum of 5 years leading teams.
• Experience managing full and select service hotels preferred.

Be Bold. Apply Now.

Like what you see? If interested, please apply to be considered for this position.

*Radiate Hospitality is an Equal Opportunity Employer