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in Keswick, VA
Executive Housekeeper
Estimated Pay | $21 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Keswick, Virginia |
Compare Pay
Estimated Pay$17.01
$21.07
$24.59
About this job
Job Description
The Executive Housekeeper oversees and supervises the Housekeeping Department in collaboration with the Rooms Director.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Responsible for cleanliness, orderliness and appearance of the entire Hotel and Club.
- Complete Public Area Walk Through three times per shift.
- Ensure rooms are made as per company standard and completed before check in time (4pm).
- Daily Inspection of work behind line employees.
- Daily inspection of public areas and employee’s locker rooms.
- Coordinates the preventive maintenance schedule of rooms and public area with maintenance department.
- Organize on-the job training and evaluate its effectiveness
- Maintain par stock of guest supplies, cleaning supplies, linen and uniforms
- Understand and prepare housekeeping scheduling process
- Organize inventories with Accounts for linen, cleaning supplies and fixed assets
- Conduct pre-shift meeting and distribute assignments
- Assist with the completion of all monthly inventory’s reports
- Develop and implement Housekeeping systems and procedures
- Attending and resolving guest complaints.
- Work closely with all departments ensuring communication flows effectively.
- Monitor guest comments or complaints and respond to them; communicate comments through the “Glitch process”
- Daily briefing of Supervisors/ Executives
- Train, direct the work of, resolve issues/problems and coach and counsel the front housekeeping team members to ensure a quality operation.
- Be a positive role model. Be effective when handling situations with line staff.
- Perform other duties as assigned.
QUALIFICATIONS
KNOWLEDGE
- Knowledge in understanding/creating a budget.
- Strong Operational/Technical Knowledge.
- Knowledge and use of proper chemicals.
- Knowledge of Microsoft Office (Word, Excel, Outlook etc.).
SKILLS AND ABILITIES
- Strong Spanish language skills preferred.
- Excellent communication skills, both written and oral.
- Strong leadership abilities and organizational skills.
- Entrepreneurial, thinks out of the box and able to drive change and look for operational efficiencies / synergies across the network.
SUPERVISION
Position functions semi-autonomously. Position directly supervises employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION/ EXPERIENCE
Minimum of a Diploma in hotel management (or equivalent) and 5 years of housekeeping leadership experience preferably in luxury hotels/resorts. However, a combination of experience and/or education will be taken into consideration.
PHYSICAL DEMANDS
- Some lifting may be required (up to 25 pounds)
- Ability to stand for long periods of time
UNIFORM REQUIREMENT
Business Casual attire is required.
At this time, Keswick will not sponsor a new applicant for employment authorization for this position.
Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).