Network Lead

SUMMARY

Direct Line ("DL") is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies. Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage. Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail. Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe.

We are seeking a highly skilled and experienced Network Lead to join our team. As a Network Lead, you will be responsible for successfully leading and managing a crew of up to 16 technicians, ensuring the efficient execution of network projects. You will play a crucial role in performing job walks, understanding customer requirements, and communicating effectively with both internal teams and clients.

Key Responsibilities and Skills:

• Lead and manage a crew of up to 16 technicians, providing guidance, support, and fostering a collaborative team culture.
• Take responsibility for self-performance outcomes and provide leadership for employees reporting to you.
• Perform thorough job walks, understand customer requirements, and ensure seamless communication throughout the project lifecycle.
• Manage and control labor and materials on assigned projects to meet deadlines and quality standards.
• Utilize your previous experience as a Network Technician to guide and support the team.
• Demonstrate knowledge of LAN/WAN technologies, network architecture, and cabling standards.
• Install, terminate, and troubleshoot network cables, demonstrating proficiency in both copper and fiber cabling.
• Manage and maintain detailed network documentation, ensuring accuracy and completeness.
• Apply analytical and problem-solving abilities to identify and resolve network issues efficiently.
• Coordinate with QAQC on quality status walks, ensuring adherence to standards.
• Effectively communicate with Foreman, Leads, Techs, and customers to ensure project success.
• Share knowledge with colleagues, assist in problem resolution, and contribute to a collaborative team environment.
• Understand and track metrics and Service Level Agreements (SLAs) effectively to meet organizational standards.
• Demonstrate a commitment to continuous improvement and adherence to performance metrics.
• Demonstrate knowledge and understanding of network handover, project closeout, and lessons learned.
• Track lessons learned throughout projects and contribute to the improvement of future processes.
• Identify technicians' strengths and weaknesses, providing guidance and training opportunities as needed.
• Efficiently manage time to handle tasks and projects within deadlines.

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending for extended periods with some sitting.
• Ability to communicate effectively with verbal, written, visual and listening skills.
• Dexterity of hands and fingers to operate any required equipment as well as to operate a computer keyboard, mouse, and other technical instruments.
• Able to lift and carry heavy equipment, up to 50 pounds.
• Ability to pull cables.
• Ability to climb ladders and work on raised platforms.