CENTERING COORDINATOR

Heart of Ohio Family Health is a non-profit organization that operates the following six Federally Qualified Health Centers located in Franklin County, Ohio: Heart of Ohio Family Health at Capital Park, Heart of Ohio Family Health at Canal Winchester, Heart of Ohio Family Health at Mount Carmel East, Heart of Ohio Family Health at St. Ann’s, Heart of Ohio Family Health - James B. Feibel Center, and Heart of Ohio Family Health at Whitehall-Yearling (a school-based site). As a nationally recognized quality leader and patient-centered health care operation, or mission is to provide high-quality, holistic, and compassionate care to meet the healthcare needs of everyone in our diverse community, one heart at a time. We provide healthcare services regardless of ability to pay and offer a sliding fee scale based on income and number of dependents.

Summary: The Centering Pregnancy Coordinator oversees the functions and daily operations of the Centering Pregnancy program, promoting and facilitating the CenteringPregnancy model of group prenatal care provided by Heart of Ohio Family Health’s OB team. Provides support for this model of care throughout the span of initial patient recruitment and care during the prenatal period, delivery, and postpartum visits. In collaboration with an interdisciplinary care team, the Centering Pregnancy Coordinator works to comprehensively address the needs of our OB population by ensuring ongoing fidelity to this model of care. The workload for the position varies over time, so other women’s health program related tasks may be assigned based on the background of the candidate.

Reports to: Women’s Health Manager

Supervises: N/A

Dress Requirement: Business Casual

Work Schedule: Full Time Position

Non-Exempt

Job Duties and Responsibilities: The following are considered essential to the successful performance of this position.

• Assist the Centering clinician with facilitating conversation and leading patient education during centering sessions
• Centering Pregnancy Scheduling

• Oversee logistics for implementation of groups
• Identify dates and times for provider & HOFH groups
• Build schedule template to support appointment sessions for all due date groups
• Create and maintain the Centering Pregnancy site schedule for all groups

• Disseminate the Centering schedule to all necessary parties
• Patient coordination, outreach, and recruitment

• Ensure Centering Pregnancy overview and benefits are communicated to all new OB patients and supported through distribution of appropriate materials. Work with the Women’s Health Program Manager to modify processes to improve referrals to Centering.
• Communicate updated availability of Centering Pregnancy care with consideration to group size, due date, timeline of established care, and appointment schedules
• Arrange for staff to fill-in for facilitating the class when Centering Coordinator isn’t available to teach.
• Respond to patient inquiries and concerns about Centering Pregnancy via phone or email
• Contact new and existing patients to confirm appointments.
• Ensure appropriate release forms are signed
• Follow up with patients who miss Centering appointments and ensure they will be seen in traditional clinic appointments
• Follow up with patients post-delivery
• Ensure ideal group size are met and maintained

• Provider and staff coordination

• Initiate communication to clinic staff during the formation of new Centering groups and locations.
• Interact with and be accessible to various stakeholders, ensuring information sharing and communication between groups
• Mentor and model Centering philosophy with new staff, co-facilitators, and facilitators
• Collaborate with volunteers for additional program support

• General Administrative Functions

• Develop and ensure availability of appropriate educational and facilitative materials
• Implement a system to track ordering and distribution of supplies (including snacks, notebooks, Diapers, facilitator binders, volunteer-supplied gifts, and incentives)
• Support the ordering of educational, facilitative, and medical supplies as indicated
• Generate and collate patient packets including: welcome packets (including pregnancy wheels, patient notebook, tote, and educational materials), session packets (appropriate educational handouts, gifts, and relevant materials), and baby shower packets (including diapers, volunteer-made items and community-generated appropriate items)
• Communicate effectively with others utilizing a team approach to accomplish goals
• Perform additional administrative duties as necessary to enhance the efficiency and quality of Heart of Ohio Family Health Centers
• Set up space appropriately prior to each group session

Ongoing Program Support and Development

• Collaborate with HOFH team to:

• Identify and secure external grant funding to support ongoing program ongoing activities (staff training, program incentives for participants, and educational/promotional/facilitator materials)
• Compile, draft, and submit all necessary information for grant proposals
• Submit required budget and activities reporting to Development Director within identified timeframes
• Maintain ongoing positive relationships and open communication with funders

• Promote ongoing growth and development of the program

• Assist in development and implementation of any new Centering policies and protocols.

• Participate in education and outreach regarding Centering

• Regularly present overview of Centering Pregnancy and details of HOFHC’s Centering programs
• Work with the marketing team to promote Centering and Women’s Health programs at HOFHC
• Develop and update promotional site and educational materials for public access
• Connect with community volunteers and local businesses to secure donations of material goods, time, funding, and resources
• As assigned, participate in community events, meetings, or initiatives with external partners.

Ongoing Evaluation and Data Collection

• Manage data collection and reporting for all stakeholders

• Develop a system to effectively oversee all aspects of data collection and reporting
• Accurately collect all data and evaluations necessary to maintain the program
• Track participants, groups, health outcomes, and trends
• Oversee all aspects of administering program evaluations
• Maintain accurate statistics for required funding reports and ongoing research
• Submit requisite reports and data via appropriate route within specified timeframe
• Completed necessary training modules for data collection and research
• Ensure compliance with all HIPPA, CHI, HRSA and HOFHC regulations

• Report to funders in a timely manner

• Demonstrate fiscal responsibility by tracking and submitting budget and expenditures
• Tract and submit health outcomes data to prove efficacy and value
• Submit required population, activities, and outcomes data to indicate proposal fidelity

• Ensure compliance with Centering Healthcare Institute (CHI) set criteria for certified Centering sites including:

• Fidelity to the 13 Essential Elements set forth by the CHI-prescribed model
• Entering required data and information into Centering Counts database
• Complying with spatial layout, features, appropriate furniture, supplies, equipment
• Oversee basic evaluation of the program: compile, distribute, collect and collate staff, patient, provider, and facilitator evaluations at identified intervals
• Adhere to procedures for annual accreditation, site approval, and membership renewal
• Collaborate with Centering Healthcare Institute (CHI) site consultant on challenges

• Collaborate with HOFH leadership to ensure appropriate reporting of process measures and clinical outcomes

• Participate in regular staff meetings to identify areas for improvement
• Demonstrate knowledge of metrics reflected in the quadrants of balanced scorecard

• Other duties as assigned. Depending on certification or licensure, may be expected to complete additional duties. The CenteringPregnancy responsibilities often don’t take 40 hours per week, so additional duties will be assigned with an emphasis on pregnant women.

Job Qualifications: (Experience, Knowledge, Skills and Abilities)

• Certified Medical Assistant, LPN, Community Health Worker, or related healthcare field from an accredited college or university and two or more years of related experience.
• Excellent communication, organizational, and interpersonal skills.
• Proficient in PC use and multiple applications including Microsoft Office, Electronic Health Records (Allscripts knowledge preferred), and Excel.
• Strong customer service skills with a thorough understanding of inpatient operations and a working knowledge of clinic practices.
• Thorough comprehension of client confidentiality issues, HIPPA compliance and regulations. Demonstrated ability to manage multiple priorities, facilitate meetings, negotiate with and influence others.
• Adept at presenting ideas with clarity, confidence, and poise.
• Capacity for establishing trust and credibility at all levels of the organization
• Demonstrated ability to assess company needs, design and implement programs and evaluate results

Equipment Operated:

Telephone

Computer

Printer

Fax machine

Copier

Other office equipment as assigned

Facility Environment:

Heart of Ohio Family Health operates in multiple locations, in the Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are ADA compliant.