Front Desk Clerk

The Part Time Front Desk Clerk is responsible for operating the front desk of the Hotel and dealing with guests in person and on the telephone, taking reservations, checking guests in and check outs. The Front Desk Manager should promote the rooms and work to increase occupancy. The Front Desk Manager works with guests and customers to promote guest satisfaction.

HOURS/DAYS

This position is for Saturday, Sunday and possibly Monday nights, and one to two day shifts a month. You must also be flexible/available for coverage of fellow employees when they are sick and taking scheduled days off.

ESSENTIAL DUTIES AND RESPONSIBILITIES

includes the following. Other duties may be assigned.

• Greets, registers, and assigns rooms to guests.
• Performs night audit
• Issues room key to guest.
• Responsible for proper key control and other security measures.
• Answers telephone in absence of telephone operator.
• Transmits and receives telephone messages and sets up guests’ wake-up calls.
• Date stamps, sorts, and racks incoming mail and messages.
• Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone, to guest folio.
• Makes restaurant, transportation, or entertainment reservations for guests.
• Deposits guests’ valuables in hotel safe or safe deposit box.
• Checks out guests and inquires about their stay.
• Actively builds awareness of the Brand to guests.
• Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
• Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
• Confers and cooperates with other departments as needed to ensure coordination of activities.
• Works toward a 90% walk-in conversion rate goal.
• Ensures Inn compliance of all company policies and procedures.
• Adheres to all safety procedures and informs management of any unsafe conditions.
• Attends meetings and training as requested.
• Complies with all policies as described in the Employee Handbook.
• Other duties may be assigned based on company needs.

EDUCATION/TRAINING:

• High school diploma or GED required. Additional education a plus.
• RoomMaster Hotel Management software.

EXPERIENCE:

• Some customer service and knowledge of RoomMaster hotel management software a plus.

TECHNICAL KNOWLEDGE:

• Must be able to measure, add, subtract, multiply and divide. General knowledge of computers.
• Ability to solve practical problems and deal with a variety of variables and situations.

SPECIAL SKILLS/ABILITIES:

• Excellent interpersonal/communication and customer service skills.
• Maintains professional appearance and demeanor at all times.
• Ability to meet US employment eligibility requirements.
• RoomMaster Hotel Management Software

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Physical activities required on a daily basis will consist of sitting, standing and possibly walking throughout the resort grounds. Must be able to lift 40 — 60 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment will entail an office surrounding.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description defined, is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the company.

Job Type: Part-time

Job Location:

• Naples, FL

Required education:

• High school or equivalent

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Job Type: Part-time