Office Manager

SERVPRO® of Rocky Hills/Sequoyah Hills/ South Knoxville/Loudon and Roane Counties/ Hamblen and Grainger Counties Office is seeking an Office Manager to join our team! Boasting 4.9 our of 5 stars on Google by consumers.

Do you love working with people and educating them? Do you want to be a leader in a great company?

Then, don't miss your chance to join our franchise as a new Office Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!

We're seeking someone who is a rare "high achiever" to fill a key leadership role. As the Office Manager, you will be responsible for hiring, managing, training, and motivating the Office team. You will manage the franchise office team to perform all accounting functions, oversee administrative activities, and ensure customer satisfaction. You will serve as the in-house expert on QuickBooks®, Microsoft Office, and proprietary software. In addition, you will ensure all job files are properly audited and contain all required documentation.

If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Benefits: We offer:

• Competitive compensation
• iPhone, Laptop
• 401(k)
• Qualified Health Reimbursement Arrangement
• Competitive PTO
• And more!

Primary Responsibilities

• Manage Receptionist-Dispatcher
• Manage Job File Coordinator
• Manage Collections & HR Administrator
• Coordinate and maintain company calendar and franchise communication
• Manage accounts payable, accounts receivable, and cash management
• Verify and analyze financial reports
• Verify and analyze divisional key measurements
• Monitor compliance and risk management
• Ensure employment files and records accuracy
• Manage franchise staffing plan
• Ensure fulfillment of the training and development plans for all divisions
• Oversee performance management and documentation
• Document franchise annual plan
• Document divisional performance
• Develop the office division annual plan
• Document and manage the office division performance
• Manage and update SOPs
• Manage company communication

Position Requirements

• 5+ year(s) of office, accounting, or customer service management experience
• Experience in building a strong team with tangible leadership skills
• Solid organization and planning capabilities, strong attention to detail
• Demonstrated history of ability and growth in managing an office environment
• Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
• Very self-motivated and goal-oriented with ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks®
• Ability to learn new software and proprietary software
• Proficient with Xactimate® estimating software
• Experience in customer service industry environment a plus
• College degree desirable
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required
• Vary between 7 a.m. and 7 p.m., as business demands

Physical/Demands/Competencies

• Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

Pay Rate

Competitive salary based on experience.

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TO APPLY: E-mail your resume, along with salary history to: mwilson@servpro9669.com

SERVPRO® of Rocky Hills/Sequoyah Hills/ South Knoxville/Loudon and Roane Counties/ Hamblen and Grainger Counties is an EOE M/F/D/V employer