Parts Counter Representative

Company Introduction: 

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Parts Counter Representative with an established organization, you could be the right fit for Rihm Family Companies. Please apply today.

Why RIHM? Please watch the videos

Position Summary: 

Delivers and picks up parts and equipment from customers and vendors in a safe and timely manner. Assists the parts and service departments and provides timely shipment of orders and parts check-in. 

BENEFITS WE OFFER: 

•  VERY COMPETETIVE PAY! 
• Generous Personal Time Off Plan (PTO) + Holidays 
• Medical, Dental, Prescription & Vision Coverage 
• Health Savings Account (HSA) with Employer Contribution 
• Flexible Spending Account (FSA) 
• 401(k) Savings Plan + Employer Match 
• Employer Paid Basic Term Life and AD&D Coverage 
• Employer Paid Long Term Disability Insurance 
• Short Term Disability Available with Employer Contribution 
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity) 
• Company Paid Training 
• Employee Assistance Program 
• Company Discounts (ex. Verizon Employee Discount)  
• Red Wing Shoe Safety Footwear Program 

Essential Job Functions/Responsibilities: 

• Delivers to and picks up parts and equipment from customers, satellite stores, 
• wholesale accounts, vendors and service technicians. 
• Coordinates pick-up and deliveries when needed from internal customers (parts 
• manager, body shop, wholesale representatives, inventory, parts counter people, 
• shipping/receiving). 
• Verifies that invoices match purchase orders and payments are received for each 
• pick-up when applicable. 
• Keeps an accurate log of daily deliveries and pick-ups, ensuring to obtain customer 
• signature on each delivery entry. 
• Acts as liaison between parts sales and customer. 
• Communicates specials and promotions to customers. 
• Unloads truck each night. 
• Basic truck maintenance (filling gas tank, checking oil, keeping it clean, ensuring 
• required inspections are performed) and advises Parts Manager of any major repairs 
• and/or maintenance needed 
• Assists with inventory stocking and posting orders upon arrival to expedite delivery to 
• shop technicians and wholesale accounts. 
• Crates all cores for shipment back to the manufacturer when part has been replaced. 
• Effectively pick, package and ship products to customers and suppliers according to 
• company process and standards. 
• Inspect, check-in and stock shelves with incoming parts. 
• Compare parts received against packing lists to verify accuracy of shipments 
• received. 
• Move heavy items with the help of forklifts, pallet jacks and wheel trucks 
• Negotiate shipping rates with freight companies and couriers. 
• Inspects forklifts daily and schedules maintenance and repairs. 

Key Attributes/Skills/Characteristics: 

• Effective communication (written and verbal) and interpersonal skills 
• Reliable/dependable 
• Customer service focused and skilled 
• Basic computer skills 
• Ability to read and interpret company and procedural documents 
• Effective problem solving skills and abilities 
• Self-management and time management skills (ability to accomplish goals independently) 

Preferred Qualifications: 

• High school diploma or GED 

ADDITIONAL: 

• Safe driving record required 
• Ability to lift up to 100 lbs. 
• Must pass DOT physical and drug screen 
• Must have the ability to travel throughout assigned route 
• Must have flexible schedule (overtime is unpredictable and unavoidable) 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee must frequently lift and/or move up to 100 pounds. 
• Specific vision abilities required by this job include close vision, depth perception, 
• peripheral vision, color vision and ability to adjust focus. 
• The employee is regularly required to use arms, hands and fingers to feel, grasp, 
• push, pull or squeeze and reach. 
• The employee is frequently required to stand, walk, sit

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is frequently exposed to work 
• near moving mechanical parts and vibration. 
• The employee may be exposed to fumes or airborne particles. 
• The noise level in the work environment is usually moderate and occasionally loud. 

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties.  Rihm Family Companies reserves the right to amend this document to meet legal, business, and organizational requirements as necessary. 

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.