Assistant General Manager for New Premier Wellness Studio

Wellness Studio Assistant General Manager

Restore Hyper Wellness, the nations leading retail provider of alternative health and wellness therapies, is opening its first studio in the Eugene-Springfield area. For the first time, the region will have access to comprehensive cutting edge services for recovery, longevity and optimization including IV therapy, cryotherapy, infrared sauna and more, all in one location.
We are looking for an Assistant General Manager to complement our strong and growing team and partner with our General Manager to manage all day-to-day operations of the studio. This is a great role for an individual who is interested in learning and gaining experience in managing a retail studio. And you will do all of this while enjoying the backing of the most established and popular brand in the industry.
What you will receive as a part of the team:

• Competitive salary ($19-$21 per hour)
• Monthly and annual bonus opportunities
• Complimentary and discounted access to Restores innovative wellness services
• Vacation time
• Opportunity to work and grow your career working with an experienced management team

What you will be doing as a Restore Assistant General Manager
People Management

• Work with the General Manager to establish a culture of customer experience, excellence and teamwork.
• Assist in scheduling and team management.
• Oversee the onboarding and training of all new non-medical employees.
• Operate as in-studio leader when the General Manager is off, out of the studio or on vacation.

Operations Management

• Partner with the General Manager and owners to continuously improve operational execution and studio performance.
• Ensure all opening and closing procedures are followed, stepping in to complete as needed.
• Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
• Work collaboratively with the General Manager, Lead Nurse and Regional Manager to improve the stores overall effectiveness and efficiency.
• Support the General Manager to ensure all company-wide initiatives are executed in your store.

Sales & Marketing

• Check in with Restore members regularly to ensure theyre achieving their health and wellness goals.
• Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
• Address account management issues such as declined auto-pays, expired credit cards, missed appointments, account freezes and communications to members.
• Assist the General Manager in building out the Eugene market.
• Work with the General Manager and owners on achieving studio key performance indicators and revenue targets.

What we are looking for in our Assistant General Manager:

• Unwavering focus on customers and providing a high level experience to every customer every time.
• Ability to work as a team on collaborating efforts.
• Willing to attend and aid in the implementation of community and customer events.
• Experience in sales or customer service for high end products or services.
• Communication and organizational skills.
• Detailed and process-oriented with ability to problem solve (i.e own the problem).
• Adaptable, flexible, jumping in where needed.
• Coachable and have a knack for coaching others.
• Passionate about helping others.
• A desire to build management skills at a top wellness brand.

Now, a Little About Us
We are franchisees of Restore. We are business executives who believe in the value of being proactive to improve longevity and healthspan. We have grown companies in the past and know that one of the most important aspects of any business is the people it hires and retains. We love building teams. We believe in helping individuals grow in their careers through coaching and challenging them to operate outside of their comfort zone. And most of all we believe that hustle, humility and humor are essential ingredients to success.

Restore Hyper Wellness is the leading retail provider of alternative health and wellness therapies in the United States. Our goal is to make Hyper Wellness widely accessible, affordable and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America and the #1 Hottest Franchise in America.