Customer Service & Sales Representative

Benefits:

• Competitive hourly pay
• Commissions and Bonuses
• Retirement IRA matching
• No nights or weekends
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Job Summary
Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today!

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees
• Participates in reviews of existing coverages and may advise customers regarding policy options
• Estimates and quotes policy premiums complying with underwriting guidelines
• Identifies cross-selling opportunities during customer interactions and takes appropriate action
• Contacts appropriate business partners for guidance when needed

Qualifications

• High school diploma or equivalent
• Valid driver's license
• Ability to work independently to plan, set priorities and organize work
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills

Preferred Knowledge/Skills/Education/Designations

• Property and Casualty insurance licensing is preferred before hiring and is required before beginning employment.
• Active involvement in local community
• Demonstrated effective prospecting and sales experience
• Bilingual English & Spanish