Bakery Marketing Coordinator and Guest Service Representative

At Nothing Bundt Cakes, the Marketing Coordinator/Guest Service Representative is the face of the Bakery outside the bakery. The Marketing Coordinator is responsible to market the cakes. The Bakery Manager and the Marketing Coordinator will handle all the events. The Marketing Coordinator will follow all franchise/owner policy and guidelines.

Responsibilities


Responsible to achieve 10,000 mouths per quarter
Marketing Coordinator will require to be fully trained as GSR (Guest Service Representative) & Crafter
Achieve Weekly Marketing Plan
o Enter order for next day (Becomes familiar with Bakery minor and major holiday schedules & places orders appropriately)
o Route Marketing list (Work to cover entire territory)
o Collect brochures & business cards
o Bag Marketing cakes
o Collect any deliveries or shipping cakes and get them distributed

Market to Businesses CORE driver of our brand
o Smile and introduce yourself, announce that you are providing free samples
o Use Nothing Bundt Cakes marketing materials to describe products & services to the business
o Collect their business cards, especially their email address. Get them to sign up to our E-Club program
o Follow-up with email and enter their information in our tracking spreadsheet
o Educate them on full entirety of NbC Birthday Program
o Win over the gatekeeper (admins) to gain access to decision makers in the organization
o Learn to understand how their business operates regarding internal & external events and gifting programs
o Be gently persistent and gain committed business for external events and gifting programs from businesses

Provide daily feedback to the manager and regular feedback to Owner
Seek and host 4 worthwhile events per month
o Events could be during bakery open hours, in the evenings, Saturday and/or Sunday
o Engage with the Bakery Manager and others to identify the events
o Work with Bakery Manager to get the paperwork completed for events
o Provide Bakery Manager input to create baking, frosting & staffing plan
o Enter Events as tickets in the system
o Participate in pre-event meetings
o Host the event with appropriate support staff
o Complete post event follow-up
Review NBUs and Seasonal documents and integrate in Marketing plans
As needed be a backup for Guest Service Representative or other areas in the bakery





Core Values and Competencies:


Servants Heart
o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
o Keeps the good of the team or guest ahead of personal interests or gain.
o Displays humility and empathy in interactions with others.
Spirit of a Champion
o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
o Operates with a strong sense of urgency and adheres to NbC brand standards.
Genuine Connections
o Projects warmth, enthusiasm and optimism that attracts others.
o Builds positive, productive relationships with all team members.
o Listens actively and communicates openly, clearly and respectfully

Requirements


Stand-up job Be able to work in and out of the bakery
Has a high sense of responsibility in using automobile for marketing
Available to work minimum of 20 - 25 hour schedule every week,
Must be available for blackout days to help in different positions in the bakery
Available for training & management meetings as needed, occasionally on Sunday
Has integrity, and will show respect & professionalism in engagement with guests and staff at all times
Has ability to remember guest faces and names
Personable with excellent communication skills
Has the ability to prioritize what needs to be done to achieve assigned goals, and capable of translating plans into specific actions
Can motivate self to achieve results with cooperation and teamwork
Capable of handling problems confidently
Takes accountability and responsibility of all actions

Apply now. Joy is the job.