Bellperson / Valet

Company Description

A beloved local landmark for over 150 years, White Barn Inn is synonymous with warm New England hospitality, rustic charm and uncompromising attention to detail. Constructed in the 1860s, White Barn Inn’s original farmhouse has offered superb hospitality since the days of the Civil War. It has operated as the White Barn Inn since 1973. In October 2018, White Barn Inn was acquired by Auberge Resorts Collection, a unique portfolio of the world’s best-loved boutique luxury hotels and resorts. Just a 90-minute drive north of Boston, the inviting property is renowned as one of the country’s most distinctive getaways and features several room types, a pool, massage and spa treatments, gardens and a prime location near the sandy beaches and classic coastal town of Kennebunkport, Maine.

Job Description

Rev up your hospitality career as a Valet, where you'll be the first and last point of contact, ensuring guests experience a smooth and sophisticated arrival and departure. With your prompt and courteous service, you'll be the driving force behind a seamless and memorable guest experience.

• Park and retrieve guests' vehicles efficiently, ensuring the safe and secure handling of keys and personal items left in the vehicle.and delivering/ retrieving guests luggage to and from guest room.
• Provide guest transportation as required by hotel's standard operating procedures and driving the shuttle van.
• Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction.
• Resolve guest complaints and report guest issues immediately to guest services manager.
• Provide courteous and attentive customer service, assisting guests with their belongings, offering information, and creating a positive and welcoming experience.
• Maintain organization of the bell closet, oversee the receiving and shipping of all guest packages.
• Monitor and maintain cleanliness, sanitation, and organization of the front entrance, lobby areas, and bell closet.
• Inspect all parking areas including the hotel valet area, employee lot to ensure proper parking procedures are being followed.
• Coordinate and supervise the activities and foster good relations with taxi service and the Airport connections.
• Assist with making arrangements for group parking when requested by sales.
• Perform other reasonable duties as required.

Qualifications

• A minimum of one-year experience as a valet or bellman preferably in a luxury hotel environment.
• Ability to work a flexible schedule, including weekends and holidays according to department needs.
• Valid driver's license that meets the needs of our insurance carrier.
• Must be at least 18 years of age.
• Must be able to lift at least 40 pounds and transport up and down stairs.
• Must be able to drive automatic and manual vehicles.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

US Hotels New England LLC is an Equal Opportunity Employer, M/F/D/V. US Hotels New England LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, US Hotels New England LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.