Front Desk Supervisor

Job Title: Front Desk Supervisor

Our hotel is seeking a Front Desk Supervisor to join our team and ensure that our guests have an exceptional experience during their stay. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for hospitality.

Responsibilities:

- Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.

- Train and develop the Front Desk Agents’ knowledge and skills.

- Work with management in providing constructive feedback to staff and to comply with company policies and procedures.

- Acquaint guests with city attractions, community events and nearby areas of interest.

- Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response.

Requirements:

- High school diploma or equivalent required; college degree in hospitality or related field preferred.

- Minimum of 2 years of experience in a hotel front desk role.

- Excellent communication and customer service skills.

- Ability to work a flexible schedule, including weekends and holidays.

- Knowledge of hotel property management systems and Microsoft Office.

- Ability to stand for extended periods of time and lift up to 25 pounds.

If you are a team player with a passion for hospitality and a commitment to excellence, we encourage you to apply for this exciting opportunity to join our team as a Front Desk Supervisor.