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in Milan, IL
Parts Support Services Representative | 39149
Verified Pay | $17.58 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Milan, Illinois |
Compare Pay
Verified Pay$12.86
$17.58
$27.1
About this job
Job Description
Join Cerebral Staffing, LLC on site at our client John Deere in Milan, IL as a Parts Support Services Representative!
Location: Milan, IL - Hybrid
Duration of Role: 1+ years
Pay: $17.58 / hourly
Hours: Monday - Friday 7-3:30 (some holidays and OT required)
Visa sponsorship is not available, now or in the near future, for this position.
DUTIES AND RESPONSIBILITIES:
· Investigate, resolve, and respond to overage and shortage claims using various methods including pulling and evaluating parcel and grid trips
· Assign error case code accordingly based on the outcome of the investigation
· Consider approval for shipping errors that require processing exceptions
· Interact with John Deere dealers daily by phone (outbound calls) and email
· This position makes outbound calls to John Deere dealers on a daily basis. The only inbound calls received are calls being returned by the dealers. This is not an inbound call center position.
· Communicate with carriers and outside suppliers to obtain tracking information
· Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day
· Ending tasks to include authorizing return IDs associated with the overage/shortage case, crediting those return IDs, updating case log for cases worked and sending end of day update
· Support team metrics while working in a high-volume/high-pace environment
· Provide cross functional support to warehouse operations teams
REQUIRED:
· Ability to use standard desktop applications such as Microsoft Office (Outlook, Excel, etc.)
· Customer Service experience with strong negotiation, communication and listening skills
· Experience demonstrating ability to work with many contacts to get information and results in a timely manner
· High level of attention to detail and accuracy
· Experience working within a team environment
· Experience skillfully handling difficult customer interactions
· Experience demonstrating strong organizational and planning skills
· Enjoy working in a fast-paced environment
PREFERRED:
· Ability to work overtime as workload requires
· Self-motivated individual with a personal drive to achieve
· Experience solving complex problems and critical thinking
· Knowledge of parts distribution and/or carrier OS&D
· Experience with Distribution Network System (DNS)
· Knowledge of Deere’s internal John Deere Parts On The Internet (JDPoint)
Additional notes:
Hybrid once training is fully complete. Hybrid schedule will be at the discretion of the manager. Typically, will be 4 days in the office, 1 day remote.
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