Medical Office Assistant

Company Overview:

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer!

What you'll do:

This position is responsible for scheduling and registering patients. Must be proficient in phone/voicemail management, computer skills, communication skills, and team work. This position will also collect visit co-pays and have knowledge with insurance program requirements. Input and update patient data. Prepare patient and chart for the provider to see. This position will assist with daily clinic cleaning. Revenue cycle related duties and other duties as assigned.

• Opening and closing clinic
• Phone and voicemail management
• Proficient in fax/copier unit, scanner, and credit card machine.
• New patient registration
• Scheduling new and reoccurring patients
• Collect applicable co-pays/co-insurance
• Provide patient appointment reminder calls
• Maintain waiting room cleanliness
• Collect patient from waiting room and escort patient to exam room
• Enter and update patient histories, update medications and allergies
• Obtain and document vital signs and chief complaint
• Clean/sanitize exam rooms, tables, and equipment
• Is flexible in assuming other appropriate responsibilities not noted above.
• Revenue cycle related duties

Minimum Qualifications:

1. High School Diploma
2. Strong oral and written communication skills
3. Ability to assess situations and make decisions
4. Must complete yearly mandatory safety in-services and/or trainings
5. Must complete yearly Healthstream e-Learning Courses
6. Must adhere to patient safety "Red Rules" and infection prevention policies

Education - High School Diploma

Experience - 3 years office preferred, medical office highly preferred

Licensure - N/A

Physical Requirements -

1. Ability to sit for 4+ hours per day/shift
2. Ability to carry and lift a minimum of 20#
3. Ability to escort patients from waiting room to exam rooms

At this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.

If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at hr@cayugamed.org

Cayuga Health System Commitment to Diversity, Equity & Inclusion

Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.

Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.

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