Automotive Service Administrator - Toyota Chula Vista

Service Administrator

Non-Exempt

Job Summary:

Service Administrator facilitates the efficient operation of the service department by performing a variety of clerical and administrative tasks.

Essential Functions:

- Processes repair orders including checking repair orders for proper accounting, coding, dollar amounts, percentage markups

- Coordinate loaner vehicles for guests

- Scheduling appointments and make outbound calls to customers

- Flag all warranty repair orders to POS system (WarrCloud)

- Process and organize vehicle service contracts, balance schedule

- Prepaid maintenance/balance process

- Submit and balance all credit card payments

- Completes manufacturer documents requests

- Reviews every ISP charge for proper processing and management approval

- Answering and transferring in-bound phone calls to the appropriate departments

- Filing service paperwork

- Other duties may be assigned

Qualifications:

Minimum Qualifications:

• High school diploma or equivalent
• Ability to lift up to 15 pounds
• Ability to perform all essential functions of the job description

Preferred Qualifications:

• One year of administrative experience or experience working in an automotive environment
• Excellent customer service and administrative experience
• Excellent verbal and written communication skills
• Basic understanding of administrative and clerical procedures and systems; such as record keeping and filing
• Excellent organizational skills and attention to detail
• Ability to work independently
• Excellent time management skills
• Proficient with Microsoft Office Suite or related software

Physical Demands:

• Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears. Occasionally climbs or balances; stoops, kneels, crouches, or crawls; lifts up to 15 pounds
• Prolonged periods sitting at a desk and working on a computer.

Environment/Noise:

• Noise level is moderate
  
  

Our employees are offered competitive pay, medical, dental and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), Maderas Golf Club discounts, and more!

We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.