Bilingual Office Support Specialist

Summary

The Bilingual Office Support Specialist will report directly to the Office Support Manager. The Office Support Specialist will perform routine and customary administrative/clerical responsibilities in a self-sufficient, knowledgeable, and positive manner, including answering telephones, being informed of office practices and procedures, and maintaining flexibility in these tasks and responsibilities.

This position is a full-time, direct hire position located in (HQ) Columbus, Ohio.

Surge is a national leader with over 50 years of experience providing quality staffing and innovative workforce solutions. We take priority in building personal, long-term partnerships with our clients, and ensuring that each placement is the right fit. We are unlike other staffing agencies in that we take the time to get to know your company and its goals. Our national network has connected more than 122,000 employees on an annual basis and growing.

Primary Functions

• Used as helpdesk to answer the job related questions from the field by phone or email formats
• Mentoring field branches on orders, compliance, and Performance Selection System Understanding
• Research daily issues that arise by problem solving and coming up with new innovative ways to find a solution
• Implement new policies, processes and procedures in addition to approving them.
• Will offer suggestions and perform testing
• In charge of setting up all new users with Vendors
• Maintain records and perform quality inspections
• Ability to multitask and must be open to different challenges each day
• All other duties that may arise to ensure the successful operation of the company

Qualifications

• High school diploma or equivalent
• Cooperative, team-oriented, patient, calm under pressure
• At least 2 years of office experience
• Ability to arrange things in certain order (e.g., alphabetically,
• Ability to understand and accurately apply basic math skills numerically)
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook
• Ability to produce results within an autonomous environment
• Internet within company guidelines and have the flexibility to identify and respond to changes in priorities
• Ability to make competent use of work related equipment and materials
• Strong written and verbal communication skills
• Ability to remember information (e.g., policies, procedures)
• Ability to provide excellent customer service to all clients locate resources to find information as needed (customers and employees)
• Ability to travel to various locations (e.g., customer sites, other
• Ability to demonstrate success working in a fast-paced, highly company offices) as needed competitive, deadline-oriented environment
• Ability to communicate effectively and tactfully with others
• Self-motivated with exhibited sense of urgency in all sales and service related activity
• Ability to work with other team members as well as independently
• Exceptional communication, presentation, follow-up, negotiation,
• Ability to shift back and forth between two or more tasks and closing skills. Strong emphasis on listening skills

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Job Type: Full-time

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