Customer Service Representative

Sun West is a nationwide full-service mortgage seller /servicer with over 42 years of experience. As one of the fastest growing mortgage bankers we provide exceptional service, technology, and product innovation. Sun West has set the mark in the Mortgage industry as one of the leading company’s offering a full product set including Conventional, Jumbo, FHA, VA, 203K, single close construction, Reverse Mortgages, Non QM, Investor Loans and other specialty products.

We are looking for people who learn quickly, multitask, have the ability to disseminate technical information and communicate it to homeowners.

• Ability to multi-task, prioritize, and manage time effectively.
• Excellent time management skills.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information.
• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
• Bilingual / Fluent English - required
• Demonstrate excellence in internal/external customer service.
• Excellent verbal and written communication.
• Ability to comprehend and follow directions.
• Strong attention to detail.

• Customer service focused.
• Proven experience with listening and eliciting information effectively.
• Demonstrated excellent verbal and written communications skills.
• Strong PC skills including ability to troubleshoot common problems.