Assistant General Manager

DUTIES AND RESPONSIBILITIES:

1. Maintain accurate dock walk, rent roll, and occupancy reports

2. Ensures all staff are trained to provide prompt and the highest level of customer service to guests

3. Ensure all new member handout packets are provided to all returning and new annual/seasonal and transient storage customers

4. Ensures the staff is trained in emergency procedures and emergency equipment

5. Routinely inspect all areas of the property to ensure an above average appearance and a proper safety environment, including enforcing trash pick-up and other tasks that are consistent with this goal;

6. Understand and comply with government regulations pertaining to marina operations and handle all aspects of governmental reporting and compliance including but not limited to weights and measures, OSHA, EPA, and Corp of Engineers;

7. Maintain a professional relationship with all agencies, contractors, vendors, and customers;

8. Ensure the safety of customers and employees. Provide for training of employees in the safe use of marina equipment and all functions related to their respective positions, including the training of fire fighting equipment and spill containment;

9. Maintain local SOP and Instruction Manual are in current order;

10. Respond to and resolve customer disputes consistent with Suntex Core Values;

11. Approve and oversee all long-term dock leasing and waiting list and retail leasing;

12. Monitor employee hours to assure marina is minimizing overtime

13. Maximizes transient occupancy

14. Ensure proper controls to safeguard assets including but not limited to equipment and inventory;

15. Ensure that all company and customer equipment are secure each evening prior to lock up;

16. Ensure and take appropriate action for the proper maintenance of all marina equipment, property, grounds and floating or fixed docks;

17. Establish, execute and enforce vessel hauling and launching procedures for dry storage vessels;

18. Coordinate with direct reports to ensure efficient running of all departments;

19. Along with the General Manager, oversees and approves implementation and maintenance of marketing programs for marina;

20. Respond promptly to wind storm or other emergency events that could damage marina assets or guest property;

21. Ensures adherence to all Suntex policies, procedures and practices;

22. Assume other duties and responsibilities required or assigned by management.

OPERATING RESPONSIBILITIES:

Work performed and composed of a variety of different tasks, calling for use of judgment; and compliance with policies and procedures. Must be a self-starter and able to work independently. Requires excellent interpersonal skills and computer literacy. Manages a number of projects at one time, and may be interrupted frequently to meet the needs and requests of employees.

EDUCATION AND EXPERIENCE:

1. Previous management experience which included direction of employees, accounting and related budgeting activities, inventory control, advertising, and customer relations. Marine related experience required.

2. General accounting knowledge and ability to understand financial statements;

3. Math computation skills;

4. English language skills, written and oral;

5. Ability to communicate professionally and effectively with employees, customers, tenants, vendors, and government personnel;

6. Ability to make independent decisions and determine appropriate course of action;

7. Must be available for 24-hour telephone contact for emergency response;

8. Strong ability to develop partnerships with internal clients/others;

9. Good presentation, facilitation and computer skills;

10. Excellent interpersonal and communication skills;

11. Ability work independently to achieve goals and targets;

12. Ability to organize and prioritize work;

13. Ability to work in a team environment to achieve team, department and corporate goals;

14. Ability to collaborate effectively with internal and external customers;

15. Adaptable to a fast-paced environment;

16. Self-starter

17. Proficient in Microsoft Office products.